Hadiyah Baines
Clarksville,TN
Summary
Detail-oriented healthcare professional with extensive experience in dental and surgical administration, patient coordination, insurance verification, scheduling, and patient financial services. Proven expertise in resolving complex insurance and billing issues, coordinating treatment plans, and maintaining meticulous patient records. Strong communication and organizational skills complement keen attention to detail, enabling effective performance in fast-paced dental and healthcare environments. Dedicated to delivering exceptional patient service and supporting clinical teams to enhance overall care quality.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Financial Coordinator
Cumberland Surgical Arts & Associates, PLLC
Clarksville, TN
01.2024 - Current
- Manage patient check-in, registration, and demographic updates.
- Schedule consultations, procedures, and surgical appointments.
- Verify dental and medical insurance benefits and eligibility.
- Obtain prior authorizations and submit predeterminations.
- Coordinate pre-procedure requirements
- Review treatment plans, benefits, and patient financial responsibilities.
- Process deposits, payments, and balances.
- Resolve insurance and coverage issues with payers.
- Coordinate referrals, records, and imaging.
- Provide professional patient support in person, by phone, text and email.
- Collaborate with providers, clinical staff, and referring offices.
- Utilize ZKeep, Availity, Dentrix, V30, DSN, Zentist, and other payer portals.
Material Handler
Randstad Staffing
Clarksville, TN
07.2023 - 01.2024
- Coordinated material delivery and managed inventory tracking systems to ensure timely production
- Streamlined storage systems for optimized space and accessibility
- Streamlined storage systems to enhance space utilization and improve accessibility
- Assisted with shipping, packaging, and labeling of products for timely outbound deliveries
Outreach & Enrollment Coordinator
Hillsborough Community College
Brandon, FL
01.2023 - 07.2023
- Developed recruitment programs that increased enrollment and retention rates
- Facilitated communication between schools, community groups, and organizations
- Delivered presentations and informational sessions to engage and inform prospective students
- Provided support services to ensure student success throughout academic cycles
Imaging Representative
AdventHealth Medical Group
Tampa, FL
11.2022 - 05.2023
- Performed front-office medical administrative and patient registration duties.
- Checked in patients and maintained accurate demographic and registration information.
- Conducted patient intake and obtained vital signs and measurements.
- Prepared patients for appointments and coordinated appointment-related documentation.
- Maintained patient records while following privacy and confidentiality requirements.
- Assisted with departmental operations, inventory, and patient communication.
Unit Supply Specialist (92Y)
U.S. Army
Fort Lee, VA
- Maintained accountability of government property and equipment.
- Maintained accurate records and followed established military procedures.
- Demonstrated strong organization, attention to detail, dependability, and accountability.
- Worked effectively as part of a team in structured and high-pressure environments.
Education
Associate of Arts (A.A.) - Healthcare Administration
Hillsborough Community College
Brandon, FL05-2023
Bachelor of Arts - Biology
Tennessee State University
Nashville, TN05-2029
Skills
- Healthcare & Administration: Insurance Verification, EHR systems expertise, Medical billing expertise, Patient Scheduling, Medical Records, Reception, ICD-9/ICD-10
- Technical & Operations: Financial Reporting, SAP, Microsoft Office Suite, Data Entry, Logistics, RF Scanner, Materials Handling
- Prior authorization
- Technical & Operations: SAP, Microsoft Office Suite, Data Entry, Inventory Control, Logistics, RF Scanner, Materials Handling
- Clinical Support: Patient Financial Counseling, Medical Imaging (X-ray, MRI), Sterile Processing
Affiliations
- Phi Theta Kappa Honor Society – Member since Oct 2020
- American Medical Student Association (AMSA) – Member since Aug 2022
Certification
Healthcare Support Specialist Certification, CPR & First Aid – Current, Basic Life Support (BLS) – Current
Personal Information
Work Permit: Authorized to work in the U.S. for any employer
Timeline
Financial Coordinator
Cumberland Surgical Arts & Associates, PLLC
01.2024 - Current
Material Handler
Randstad Staffing
07.2023 - 01.2024
Outreach & Enrollment Coordinator
Hillsborough Community College
01.2023 - 07.2023
Imaging Representative
AdventHealth Medical Group
11.2022 - 05.2023
Unit Supply Specialist (92Y)
U.S. Army
Associate of Arts (A.A.) - Healthcare Administration
Hillsborough Community College
Bachelor of Arts - Biology
Tennessee State University