Hadiyah Sumter
Clarksburg,MD
Summary
Dynamic professional with extensive experience in client advocacy, resource coordination, and administrative support. Adept at managing client schedules, providing personalized service, and ensuring all client needs are met in fast-paced environments. Strong organizational skills, capable of multi-tasking effectively and maintaining a welcoming, efficient office. Eager to leverage my background in client services and social work to contribute to a supportive and organized team in an entry-level social work role.
Overview
7
7
years of professional experience
Work History
Case Manager/Support Planning
Service Coordination INC
Clarksburg, MD
01.2025 - Current
- Advocated for individuals with disabilities, ensuring they were connected to appropriate resources and services.
- Assessed client needs and created personalized Person-Centered Plans to meet service goals.
- Coordinated resources and services, ensuring outcomes were achieved through referrals and follow-up support.
Office Administrator/HR Assistant
Intellian Technologies
Rockville, Maryland
02.2022 - 01.2024
- Managed office operations, including scheduling meetings and preparing agendas for internal and client-facing events.
- Facilitated seamless communication and maintained a well-organized office environment.
- Coordinated domestic and international shipments, ensuring timely delivery of essential materials.
Receptionist
Universities at Shady Grove Priddy Library
Rockville, Maryland
08.2022 - 05.2023
- Greeted library patrons and assisted in identifying research materials and resources.
- Managed book loans and returns, ensuring accurate and efficient circulation services.
- Instructed patrons on navigating library databases to enhance their research skills.
Social Work Intern
Housing Opportunities Commission Of Montgomery County
Gaithersburg, MD
06.2022 - 04.2023
- Conducted client intakes for subsidized housing and ensured a smooth transition for new residents.
- Provided counseling and support through home visits, addressing seniors’ emotional and social well-being.
- Researched and provided community resources to improve residents’ living conditions.
Specimen Processor
GeneDX
Gaithersburg, Maryland
10.2020 - 01.2022
- Processed laboratory samples, ensuring accuracy in specimen handling and data entry.
- Managed specimen triage, ensuring compliance with laboratory protocols.
- Maintained meticulous records, supporting data integrity and laboratory efficiency.
Student Assistant
Montgomery College
Germanton, Maryland
02.2018 - 05.2020
- Supported the Assessment Center by setting up systems for testing and assisting students.
- Monitored testing rooms to maintain fairness and a conducive environment for exams.
- Contributed to the smooth operation of the Assessment Center, ensuring timely exam administration.
Education
Bachelor of Arts - Social Work
University of Maryland - Baltimore County
Baltimore, MD05-2023
Associate of Arts - Social Sciences
Montgomery College
Rockville, MD05-2021
Skills
- Client Assessment & Documentation: Proficient in assessing and documenting clients' needs, connecting them to appropriate services
- Crisis Intervention: Skilled in managing challenging situations and providing immediate support during crises
- Communication: Clear verbal and written communication, building rapport with clients and team members
- Scheduling & Multi-tasking: Efficiently manage schedules and appointments, accommodating client preferences while balancing multiple priorities
- Client Advocacy: Advocate for clients by researching, coordinating, and providing resources to ensure their needs are fully met
- Technology Proficiency: Skilled in utilizing Microsoft Office and technology platforms to improve office operations and productivity
Accomplishments
- Phi Theta Kappa Honor Society | May 2020
- Dr. Harry Harden Jr. Academic Excellence Award | May 2020
Timeline
Case Manager/Support Planning
Service Coordination INC
01.2025 - Current
Receptionist
Universities at Shady Grove Priddy Library
08.2022 - 05.2023
Social Work Intern
Housing Opportunities Commission Of Montgomery County
06.2022 - 04.2023
Office Administrator/HR Assistant
Intellian Technologies
02.2022 - 01.2024
Specimen Processor
GeneDX
10.2020 - 01.2022
Student Assistant
Montgomery College
02.2018 - 05.2020
Bachelor of Arts - Social Work
University of Maryland - Baltimore County
Associate of Arts - Social Sciences
Montgomery College
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