Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katherine Santana

East Palo Alto,CA

Summary

I am a person who will become an irreplaceable asset to the company. I am constantly growing and my potential is limitless. My dedication and compassion to my work allows room for improvement as I have a deep sense of responsibility. My diligence to complete any task at hand has opened doors to improvising through quick wittiness. This asset has made me a reliable employee. In my time of developing my skills it has provoked me to think deeply in which setting will encourage the thrive of their employees. Working under leaders that have the best interest in their employees will refine my work even further.

Overview

2
2
years of professional experience

Work History

Service Experience

Norstrom Rack
East Palo Alto, CA
12.2023 - 01.2024
  • Resolved escalated customer issues in a timely manner by addressing root causes and providing solutions.
  • Maintained an up-to-date knowledge of company products and services.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed refunds for worn, damaged and broken merchandise.
  • Greeted customers promptly and responded to questions.
  • Answered phone calls to assist customers with questions and orders.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained work area and kept cash drawer organized.

Starbucks Barista

Target
East Palo Alto
10.2023 - 11.2023
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Ground beans for espresso shots according to individual customer specifications.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.

Aquatic Farms

Volunteer Work
East Palo Alto
03.2022 - 01.2023
  • Planned and completed group projects, working smoothly with others.
  • Collaborated with other volunteers to create a positive work environment.
  • Participated in team-building exercises to strengthen relationships among volunteers.
  • Provided guidance and support to fellow volunteers during their shifts.
  • Provided assistance to staff in the daily operations of the organization.

Cashier

Target
East Palo Alto
10.2023 - November
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.

Education

High School Diploma -

Redwood High School
Redwood City, CA
06-2023

Skills

  • Complaint Handling
  • Hard working
  • Collaborative
  • Organized
  • Proficient in Google and Microsoft workspace
  • Relationship Building
  • Customer Service
  • Strategic Planning
  • Decision-Making
  • Project Management

Languages

Spanish
Limited

Timeline

Service Experience

Norstrom Rack
12.2023 - 01.2024

Starbucks Barista

Target
10.2023 - 11.2023

Cashier

Target
10.2023 - November

Aquatic Farms

Volunteer Work
03.2022 - 01.2023

High School Diploma -

Redwood High School

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