Hadlea Brainard
Ann Arbor,MI
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Zola Bistro. Proven ability to upsell menu items and enhance guest experiences through excellent communication and suggestive selling. Adept at multitasking in fast-paced environments while maintaining high standards of service and cleanliness.
Overview
3
3
years of professional experience
Work History
Server/ Bartender
Zola Bistro
Ann Arbor, MI
03.2023 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Barista
Le Bon Macaron
Ann Arbor, MI
07.2022 - 06.2024
- Prepared and served high-quality beverages, ensuring customer satisfaction and repeat business.
- Operated espresso machine and maintained cleanliness of work area to uphold health standards.
- Assisted in training new staff on beverage preparation techniques and customer service protocols.
- Managed inventory levels, restocking supplies to ensure seamless operations during peak hours.
Cleaner
Facial Innovations By Shari
01.2023 - 07.2023
- Maintained cleanliness and organization of treatment rooms, enhancing client experience.
- Utilized specialized cleaning products to ensure sanitation compliance in a medical spa environment.
- Ensured adherence to health regulations through consistent monitoring of hygiene standards.
Education
Associate of Applied Science - Nuclear Engineering
Washtenaw Community College
Ann Arbor, MI05.2029
Skills
- Strong work ethic
- Exceptional customer service
- Customer service
- Menu memorization
- Suggestive selling
- Tableside etiquette
- Table setting knowledge
- Wine service
Timeline
Server/ Bartender
Zola Bistro
03.2023 - Current
Cleaner
Facial Innovations By Shari
01.2023 - 07.2023
Barista
Le Bon Macaron
07.2022 - 06.2024
Associate of Applied Science - Nuclear Engineering
Washtenaw Community College