Hadley Dappen
Gardner,KS
Summary
Accomplished Manager with in-depth experience consistently rising through ranks. Well-versed in coffee, leadership management and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service and ensure customer satisfaction.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Starbucks Coffee Company, Cosentino's Market
Overland Park, KS
11.2021 - 05.2022
- Helped with planning schedules
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Created barista picks chalk board menu with customized drinks that increased sales by $1.50 each transaction.
Manager/Assistant Manager
Starbucks Coffee Company, Price Chopper
Gardner, KS
04.2020 - 11.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in organizing and overseeing assignments, planning Starbucks launches for each new season.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Shift Lead/Lead Barista
Scooters Coffee
Gardner, KS
03.2018 - 03.2019
- Maintained a strong understanding of company values and customer needs, responding quickly to complex request in a fast-paced environment
- Opened/closed store and maintained store cleanliness
- Greeted customers, provided information for specials and promotions, and setup advertisement displays for new incoming merchandise, beverages and bakery items
- Demonstrated strong multitasking skills to ensure excellent customer service while preparing drinks,food, cleaning, cash handling, stocking and performing other duties
Education
Gardner Edgerton High School
Skills
- Scheduling and Coordinating
- Coffee and Tea Preparation
- Espresso Machine Operation and Maintenance
- Equipment Checks and Assessments
- Food Serving and Preparation
- Stocking Supplies and Retail Products
- Exceptional Customer Service
- Product Display
- Drink Consistency
- Guest Satisfaction
- Counter Cleaning and Sanitation
- Daily Cash Management
- Role Playing
- Team Exercises
- Specialty Beverages Knowledge
- Coffee Shop Operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Starbucks Coffee Company, Cosentino's Market
11.2021 - 05.2022
Manager/Assistant Manager
Starbucks Coffee Company, Price Chopper
04.2020 - 11.2021
Shift Lead/Lead Barista
Scooters Coffee
03.2018 - 03.2019
Gardner Edgerton High School
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