Hadley Donaldson
Knoxville,TN
Summary
Motivated and results-driven Certified Clinical Medical Assistant with 2,000+ hours of patient care experience across urgent care, urology, and pulmonary medicine. Proven ability to build strong relationships with physicians, providers, and patients while thriving in high-volume and fast-paced environments. Brings a strong foundation in healthcare, communication, and efficiency.
Overview
5
5
years of professional experience
Work History
Certified Medical Assistant
Blount Memorial Hospital
Maryville, Tennessee
08.2023 - Current
- Supported high-volume operations across urgent care, urology, and pulmonary medicine, contributing to the care of ~40–60 patients per day per provider in fast-paced clinical environments
- Educated patients on Sacral Neuromodulation (SNM) therapy options, providing clear, patient-friendly explanations and supporting decision-making in collaboration with providers
- Performed Posterior Tibial Nerve Stimulation (PTNS) treatments, ensuring patient comfort, proper technique, and consistent follow-up care
- Streamlined patient flow and room turnover, helping maintain on-time schedules and support hundreds of patient visits weekly
- Built and maintained direct communication with 16+ physicians and advanced practice providers as well as dozens of patients daily, strengthening relationships and improving care coordination
- Performed 20+ clinical procedures per week (phlebotomy, injections, EKGs, urinalysis, splinting, casting) with a focus on efficiency, accuracy, and patient satisfaction
- Assisted in multiple urology procedures weekly, including cystoscopies, intravesical Botox treatments, and catheter placements, contributing to efficient case throughput and minimized downtime
- Managed real-time documentation for 100+ patient encounters weekly using EMR systems, ensuring accurate, compliant, and timely charting
- Anticipated provider needs and prepared equipment ahead of time, reducing delays and supporting a consistently high-volume schedule
- Delivered strong patient experiences through clear communication and trust-building, contributing to improved satisfaction and return visits
- Quickly adapted across three specialties, demonstrating the ability to learn complex clinical information and translate it into effective communication
Certified Medical Assistant
Focus Health Management
Memphis, Tennessee
05.2022 - 01.2026
- Supported a Nurse Practitioner in a sleep medicine clinic, managing 20–30+ patient interactions daily through clinical and administrative duties
- Acted as a communicator between provider and patients, handling high-volume communication including calls, follow-ups, and scheduling
- Collected vitals and maintained accurate EMR documentation for dozens of patient encounters weekly
- Coordinated scheduling, referrals, and chart preparation to ensure efficient daily operations
- Built strong patient relationships through clear, professional communication, improving overall patient experience
- Transitioned to a remote role, independently managing patient communication and documentation workflows
Childcare Assistant
Germantown Athletic Club
Germantown, TN
05.2021 - 07.2022
- Supervised and engaged groups of children (ages 8 weeks–9 years) in camp and childcare settings, fostering a safe and positive environment
- Planned and led daily activities for campers, promoting participation, teamwork, and adherence to camp rules
- Communicated regularly with parents, providing timely updates and addressing inquiries to enhance customer experience
- Managed front desk operations in childcare center, overseeing check-in/check-out processes and maintaining accurate attendance records
- Balanced multiple responsibilities in a fast-paced environment, demonstrating strong organization, communication, and problem-solving skills
Education
Bachelor of Science - Biology With A Healthcare Minor
University of Tennessee
Knoxville, TN05-2026
High School Diploma -
Houston High School
Germantown05-2022
Skills
- Relationship Building & Communication
- Patient Care & Clinical Support
- Electronic Medical Records (EMR)
- Time Management & Multitasking
- Attention to Detail
- Adaptability Across Clinical Specialties
Timeline
Certified Medical Assistant
Blount Memorial Hospital
08.2023 - Current
Certified Medical Assistant
Focus Health Management
05.2022 - 01.2026
Childcare Assistant
Germantown Athletic Club
05.2021 - 07.2022
Bachelor of Science - Biology With A Healthcare Minor
University of Tennessee
High School Diploma -
Houston High School