Velencia Barnes
Memphis,Tennessee
Summary
Dynamic Administrative and Clinical professional with a proven track record for enhancing patient care and streamlining operations. Excelled in documentation and reporting, while fostering strong relationships. Achieved operational targets by guiding teams, demonstrating exceptional team building and administrative management skills.
Overview
12
12
years of professional experience
Work History
Certified Medical Assistant
Oak Street Health
05.2023 - 10.2024
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected pertinent data and calculations to aid physician in interpreting results.
Front Office Assistant
Raymond James
10.2021 - 10.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Reviewed and updated customer information in database for accuracy.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Front Desk Receptionist/Certified Medical Assistant
Baptist Medical Group
01.2018 - 10.2021
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Prepared and administered medications to alleviate patient symptoms.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Performed medical records management, including filing, organizing and scanning documents.
Lead Medical Assistant
Regional One Health
09.2012 - 01.2018
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Documented patient information in EMR and prepared paperwork for medical staff.
Education
High School Diploma -
Overton High School
Memphis05-2004
Skills
- File and records maintenance
- Email management
- Verbal communication
- Documentation and reporting
- Call handling
- Invoice processing
- Departmental support
- Confidentiality
- Team building
- Relationship building
- Administrative management
Timeline
Certified Medical Assistant
Oak Street Health
05.2023 - 10.2024
Front Office Assistant
Raymond James
10.2021 - 10.2024
Front Desk Receptionist/Certified Medical Assistant
Baptist Medical Group
01.2018 - 10.2021
Lead Medical Assistant
Regional One Health
09.2012 - 01.2018
High School Diploma -
Overton High School
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