Hadley Grams
Jacksonville,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
CR3 Hospitality - Comfort Inn & Suites
11.2020 - 01.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management/Ownership with great detail.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Director of Sales/Revenue Manager
ROOP LLC- Country Inn & Suites
11.2014 - 11.2020
- Developed and distributed quarterly management revenue and analysis reports using proven software tools.
- Analyzed sales and marketing data for improved strategies.
- Cultivated and maintained strategic alliances with key clients/customers.
- Managed sales promotions and marketing strategies on major social media sites.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Evaluated market data to develop and create business strategies and marketing plans.
- Suggested innovative ideas to increase sales and improve customer experience.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Sourced advertising opportunities to place adverts in press and social media.
- Identified weaknesses in existing marketing campaigns to develop pragmatic solutions within budgetary constraints.
- Performed month-end reconciliation and developed reporting metrics in coordination with ownership.
- Identified issues regarding delayed or incomplete payments and followed through to resolution.
- Evaluated and negotiated contracts to procure favorable financial terms.
Education
Associate of Arts - Business
FSCJ
Jacksonville, FL05.2013
Skills
- Vendor Partnerships
- Purchasing
- Staffing
- Market Analysis
- Recruitment
- Staff Motivation
- Budgeting and Cost Control
- Verbal and Written Communication
- Program Development
- Problem Resolution
- Food Preparation and Safety
- Operations Management
- Customer Experience
- Profit and Loss
- Leadership
Certification
- Licensed ServSafe Food Protection Manager - EXP 01/25/2026
- Certified CHRM through AHLEI
- CHOICE hotel Operations Certified
Timeline
General Manager
CR3 Hospitality - Comfort Inn & Suites
11.2020 - 01.2023
Director of Sales/Revenue Manager
ROOP LLC- Country Inn & Suites
11.2014 - 11.2020
Associate of Arts - Business
FSCJ
- Licensed ServSafe Food Protection Manager - EXP 01/25/2026
- Certified CHRM through AHLEI
- CHOICE hotel Operations Certified
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