HADLEY M. MCALISTER
Winston,GA
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
16
16
years of professional experience
Work History
Customer Experience Account Manager
Batory Foods
03.2019 - Current
- Manage order processing for one of the company’s largest clients, overseeing high-volume, multi-step transactions from entry to execution.
- Utilize multiple software systems (4 or more) to ensure accurate and efficient order management.
- Handle all inbound and outbound customer communications via phone, email, and chat, maintaining a professional and timely response standard.
- Collaborate daily with cross-functional teams including sales, credit, purchasing, inventory, logistics, warehouse, and accounting to ensure seamless service delivery.
- Deliver outstanding customer service by identifying client needs, resolving complaints, and offering tailored solutions and alternatives.
- Proactively follow up with clients and internal teams to confirm satisfaction and address any outstanding issues.
- Apply strong problem-solving and critical thinking skills to troubleshoot and resolve complex customer or process-related challenges.
Sales Coordinator- Office Manager
Nissei ASB Company
03.2012 - 03.2019
- Managed marketing budget of $80,000 to include decisions surrounding media buy, design and media outlets used. Worked with advertising and design firms to ensure our marketing dollars were being spent as efficiently as possible.
- Manage sales order process between US Sales Office with corporate office in Japan and production facility. Facilitate process from Purchase order to delivery to ensure specifications of purchase are met and products are invoiced and delivered in accordance with the contract.
- Facilitate the delivery of product from production facility to customer site with includes managing the importation process. This process includes working with logistics companies and federal agencies to secure necessary documentation for clearance into the US.
- Organize all trade shows and conference including the largest plastics show in the United States. Responsibilities include Booth design, oversight of equipment installation on site and coordinating all customer events and travel arrangements.
- Support sales organization through weekly tracking of all sales-related issues including sales order status and performance against targets and any other sales related issues.
- Coordinate and plan all large customer events and corporate events/meetings.
- Organize and manage all company functions and manage general day-to-day office needs.
Student Assistant to the Assistant Athletic Director
University of West Georgia Athletic Department
09.2009 - 01.2011
- Assist football staff with recruiting, duties include coordinating campus visits of all football recruits and ensuring all recruits have proper documentation to facilitate reimbursements of recruiting trip. Provide a tour of campus to recruits and their parents giving facts about the University, the town the football program.
- Maintained database of all athlete’s insurance coverage and secure appropriate documentation to verify adequate coverage of all athletes. Coordinate documentation flow from doctors and hospitals to the University insurance carrier. Work with university financial office to confirm all claims are paid in a timely manner.
- Track and sort all expenses by sport to assist in both budget versus actual comparisons and future budgeting exercises.
- Manage preparation and setup of hospitality suite at all home football games. Ensure all catering orders are received and correspond to the order. Welcome and make sure all visitors are comfortable.
Education
B.B.A. - Marketing, Public Relations
University of West Georgia
Carrollton, GA12.2011
Skills
- Excellent communication and organizational skills
- Skilled in Microsoft Office Suite
- Injection Stretch Blow Molding knowledge and training
- Account management
- Excellent time management skills
- Exceptional interpersonal communication
- Effective workflow management
- Relationship building
- Teamwork and collaboration
- Client relations
Timeline
Customer Experience Account Manager
Batory Foods
03.2019 - Current
Sales Coordinator- Office Manager
Nissei ASB Company
03.2012 - 03.2019
Student Assistant to the Assistant Athletic Director
University of West Georgia Athletic Department
09.2009 - 01.2011
B.B.A. - Marketing, Public Relations
University of West Georgia