Lacie Kirby
Siloam Springs,AR
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales knowledge and strong collaborative skills leading to optimum outcomes.
Overview
5
5
years of professional experience
Work History
Customer Experience Account Manager
J.B. Hunt
01.2020 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Education
BBA - Management
John Brown University
Siloam Springs, AR12.2022
High School Diploma -
Colcord High School
Colcord, OK05.2018
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Goal-Oriented
- Microsoft Office
- Detail Oriented
Timeline
Customer Experience Account Manager
J.B. Hunt
01.2020 - Current
BBA - Management
John Brown University
High School Diploma -
Colcord High School
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