Rhonda Bosi
Saint Charles,IL
Summary
Proven Customer Experience Account Manager at Batory Foods, adept in account strategy development and fostering vendor relations. Excelled in leveraging software expertise and exceptional communication skills to enhance client satisfaction and streamline operations. Demonstrated ability to lead cross-functional teams, driving significant improvements in account servicing and process efficiency.
Overview
22
22
years of professional experience
Work History
Customer Experience Account Manager
Batory Foods
Des Plaines, IL
03.2008 - Current
- Responsible for managing key strategic accounts, both small and large.
- Diligently working with sales representatives, the inventory team, the logistics team, and the purchasing team from start to finish to ensure a smooth delivery process for the customers.
- Managed direct orders with the vendors in a hybrid role, including issuing the POs, working with the vendors on inventory and delivery status, and also receipting the POs into Batory's D365 system.
Administrative Assistant
Unisys Corporation
Elk Grove Village, IL
04.2003 - 12.2007
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Responded to customer issues to provide immediate resolution and improve retention.
Education
High School Diploma -
Glenbard East
Lombard, IL06-1994
Skills
- Account servicing
- Opportunities identification
- Documentation and reporting
- Microsoft D365 expertise
- Upsell opportunities
- Systems and software expertise
- Account strategy development
- Vendor relations
- Issue resolution
- Teamwork and collaboration
- Order processing
- Client relations
- Account servicing skills
- Excellent communication skills
Timeline
Customer Experience Account Manager
Batory Foods
03.2008 - Current
Administrative Assistant
Unisys Corporation
04.2003 - 12.2007
High School Diploma -
Glenbard East
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