Hadley Tillson
Bremerton,WA
Summary
Dynamic customer service leader with a proven track record at Home Depot, excelling in conflict resolution and team leadership. Recognized for enhancing customer satisfaction and efficiently managing operations. Skilled in performance evaluation and effective communication, fostering strong relationships and driving team success in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Customer Service Lead
Home Depot
Silverdale, WA
12.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved escalated issues from team members or customers in an efficient manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Order Fulfillment Associate
Home Depot
Silverdale, WA
04.2024 - Current
- Limited damage to products and orders by using care when choosing items.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Collaborated with team members to complete tasks efficiently and effectively.
Shelter Coordinator
Kitsap Rescue Mission
Bremerton, WA
08.2021 - 09.2023
- Managed organization's daily operations.
- Served as a liaison between the organization and government agencies.
- Developed relationships with local veterinarians for medical services.
- Spoke to community groups to explain and interpret purposes, programs, and policies.
- Directed activities of professional and technical staff members and volunteers.
- Recruited, interviewed, and hired volunteers and staff.
Shelter Manager
Salvation Army ARC
Bremerton, WA
11.2018 - 08.2021
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Attended community events representing the organization's mission and values.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education
Human Resources - Social Services
Olympic College
Bremerton, WA04-2012
Associates - Business Management
Olympic College
Bremerton, WASkills
- Customer service
- Conflict resolution
- Team leadership
- Performance evaluation
- Customer relationship management
- Order processing
- Problem solving
- Effective communication
- Department operations
Accomplishments
- Emergency Winter Shelter
- Diversity Equity & Inclusion
- Restorative Practice
- Culteral Climate/Competence Training
- Racial Equity Training
- Trauma Informed Care
- Effective Communication Training
- Harm Reduction Training
- Aces/Near/CPR/First Aid
- De-escalation/Mental Health First Aid
- Licensed Foster Caregiver
Timeline
Customer Service Lead
Home Depot
12.2024 - Current
Order Fulfillment Associate
Home Depot
04.2024 - Current
Shelter Coordinator
Kitsap Rescue Mission
08.2021 - 09.2023
Shelter Manager
Salvation Army ARC
11.2018 - 08.2021
Human Resources - Social Services
Olympic College
Associates - Business Management
Olympic College
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