Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Haelie Ortiz

Fort Worth,TX

Summary

Versatile professional known for exceptional customer service and relationship-building skills. Experienced in developing marketing strategies and optimizing operations to enhance brand visibility and client satisfaction. As well as experience in management focusing on customer satisfaction and strategic planning.

Overview

5
5
years of professional experience

Work History

Small Business Owner

Studio 601
Fort Worth, TX
04.2026 - Current
  • Developed marketing strategies to increase brand visibility and attract new customers.
  • Handled inventory management, optimizing stock levels to reduce costs and waste.
  • Established a loyal customer base and enhance company reputation by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Managed daily operations, ensuring efficient workflow and customer satisfaction.

Manager

Peachy Wax Lounge
Arlington, TX
12.2022 - 05.2026
  • Streamlined daily operations to enhance service efficiency and client satisfaction.
  • Developed training programs to improve staff performance and service delivery.
  • Analyzed customer feedback to refine service offerings and enhance overall experience.
  • Boosted retail sales by recommending appropriate products based on individual client needs.

Lead Trainer

Draken International
Fort Worth, TX
05.2021 - 12.2022
  • Mentored junior trainers, fostering skill development and knowledge sharing across the team.
  • Introduced innovative gamification strategies into training sessions, making learning more enjoyable while reinforcing key concepts.
  • Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.

Education

Associate of Arts - Business Administration

Tarrant County College
Fort Worth, TX
12.2022

Skills

  • Small business operations
  • Planning and execution
  • Customer service
  • Customer relations
  • Relationship building
  • Inventory tracking and management
  • Scheduling
  • Business marketing

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Small Business Owner

Studio 601
04.2026 - Current

Manager

Peachy Wax Lounge
12.2022 - 05.2026

Lead Trainer

Draken International
05.2021 - 12.2022

Associate of Arts - Business Administration

Tarrant County College