Haether Skybrook
Danvers,MA
Summary
Dedicated and friendly customer and food service professional with eleven years of experience in the retail, technical support, and food and alcohol service with knowledge of how to administer CPR, AED, and first aid to adults, children, and infants. Seeking flight attendant position with Delta Air Lines.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender
S & S Kitchenette
06.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Sr. Specialist; Relationship Banker
Santander Bank NA
08.2022 - Current
- Top Banker in district for the second half of 2024 for customer satisfaction and customer growth.
- Cultivated and maintained strong customer relationships by providing tailored advice and services.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
Instructor/Coach
John Casablancas Modeling And Career Centers
11.2021 - 03.2023
- Promoted classroom safety, collaboration and best practices
- Developed and clearly presented classroom rules, guidelines and objectives
- Observed and adopted new techniques from skilled instructors and lecturers
Education
Bachelor of Music - Professional Music, Video Game Scoring
Berklee College of Music
Boston, MA05.2014
Skills
- Adult AED and CPR
- First Aid
- Safety Procedures
- Public Speaking
- Problem Solving
- Food and Beverage Service
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Cleanliness and hygiene
Certification
- Adult and pediatric CPR, AID and First Aid, American Red Cross - 2023-2025
- Food Handler, ServeSafe - 2023-2026
- Alcohol, ServeSafe - 2023-2026
Additional Information
Available upon request.
Timeline
Bartender
S & S Kitchenette
06.2024 - Current
Sr. Specialist; Relationship Banker
Santander Bank NA
08.2022 - Current
Instructor/Coach
John Casablancas Modeling And Career Centers
11.2021 - 03.2023
Bachelor of Music - Professional Music, Video Game Scoring
Berklee College of Music
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