Hafez Sami
Los Angeles,CA
Summary
High-performing service professional with over five years of experience across the medical, hospitality, and restaurant industries. Currently pursuing a bachelor’s degree at a top U.S. college, with a strong commitment to wellness, mindfulness, and guest-centered service. Brings a well-rounded background in culinary arts, food preparation, biodynamic farming, and Michelin-level kitchen training, along with barista experience. Passionate about working in environments that integrate physical engagement, mental focus, and meaningful human connection, and eager to contribute energy, professionalism, and care to a wellness-focused team.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Server and Client Liaison
Eastview at Middlebury
Middlebury , VT
09.2025 - Current
- Resolved customer issues with knowledgeable and friendly service, enhancing customer satisfaction.
- Addressed customer requests and answered questions, directly contributing to satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Introduced innovative ideas and solutions that improved team performance and outcomes.
Server and Food Runner
Basta Restaurant
Agoura Hills, California
01.2024 - 09.2025
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Cultivated welcoming atmosphere through friendly interactions with high-profile guests, fostering positive dining experiences.
- Demonstrated enthusiasm and in-depth knowledge of restaurant menu and products, assisting guests in making informed choices.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Processed payments accurately using point-of-sale systems and cash handling skills.
Lead Server/Assistant Kitchen Manager
Eeloong
Los Angeles, California
01.2023 - 03.2024
- Supervised team of servers to deliver efficient service and enhance customer satisfaction.
- Trained new staff on menu items and service standards for optimal performance.
- Collaborated with kitchen staff to synchronize food preparation and delivery processes.
- Managed dining area to maintain cleanliness and organization throughout shifts.
- Resolved customer inquiries and issues to improve overall dining experiences.
- Developed workflows for server tasks to streamline operations during peak hours.
- Managed opening and closing duties to streamline restaurant operations.
Food Runner/Server
Islands Restaurants
08.2022 - 12.2023
- Delivered food orders promptly to guests at tables and booths.
- Monitored guest needs to ensure timely refills and additional requests.
- Communicated effectively with kitchen staff regarding order accuracy and timing.
- Assisted in managing food presentation to enhance visual appeal for guests. to enhance guest experience at Islands Restaurants.
- Assisted servers in maintaining cleanliness and organization of dining area.
- Collaborated with team members to streamline service during peak hours.
- Supported training of new staff in restaurant procedures and service standards.
Kindergarten Assistant and Farm Caretaker
Mariposa School of Global Education
01.2020 - 01.2022
- Supported teacher by tending livestock and maintaining organic garden on 6-acre biodynamic farm.
Front Desk Associate
Happy Kids Dental Planet
01.2019 - 01.2022
- Managed appointment scheduling to enhance patient flow and minimize wait times.
- Coordinated with dental staff to facilitate effective communication and improve service delivery.
- Organized front desk operations to foster a welcoming atmosphere for families.
Education
Bachelor's Degree - Anthropology
Middlebury College
Middlebury, VT02-2029
Associate Degree - Anthropology and Social Sciences
West Los Angeles College
Culver City, CA06-2024
Skills
- Customer service
- Team management
- Training and development
- Event coordination
- Data analysis
- Research skills
- POS operation
- Positive and friendly attitude
- Team leadership
- Public speaking
- Supply chain distribution
- Product development
Skills And Certifications
- Certified in CPR, California State Parks
- Completed Michelin Guide Stage, The Chef's Kitchen in Langley, WA
- Leadership in Economics and Business, The Wharton School at the University of Pennsylvania
Languages
Japanese
Professional
English
Native/ Bilingual
Spanish
Native/ Bilingual
Arabic
Limited
French
Limited
Persian
Native/ Bilingual
Serbian
Elementary
Certification
CPR certified
Accomplishments
California Think Tank Leadership Award
Affiliations
Volunteer at Love Button Global Movement
Timeline
Server and Client Liaison
Eastview at Middlebury
09.2025 - Current
Server and Food Runner
Basta Restaurant
01.2024 - 09.2025
Lead Server/Assistant Kitchen Manager
Eeloong
01.2023 - 03.2024
Food Runner/Server
Islands Restaurants
08.2022 - 12.2023
Kindergarten Assistant and Farm Caretaker
Mariposa School of Global Education
01.2020 - 01.2022
Front Desk Associate
Happy Kids Dental Planet
01.2019 - 01.2022
Bachelor's Degree - Anthropology
Middlebury College
Associate Degree - Anthropology and Social Sciences
West Los Angeles College