HAFIZ SHEIKH ZAIN AHMED

Technician: Salesperson:

• Performed over 150+ device repairs including screen replacements, battery changes, and software troubleshooting, ensuring a high success rate and customer satisfaction.
• Diagnosed and resolved hardware/software issues across a wide variety of smartphones, tablets, and laptops, reducing diagnostic time by 10%.
• Maintained a 98% customer satisfaction rate by providing high-quality repairs and timely service.
• Managed repair workflows from intake to completion, ensuring minimal turnaround times and efficient service delivery.
• Generated revenue through upselling accessories and repair services, exceeding monthly sales targets by 13%.
• Educated customers on product features and services, increasing customer engagement and leading to a 15% increase in repeat business.
• Successfully recommended solutions tailored to customer needs, driving customer satisfaction and retention.
• Handled customer inquiries and complaints, maintaining a professional demeanor and resolving issues quickly, leading to positive feedback.

• Prepare and report Housing finance statement to State Bank of Pakistan on weekly basis.
• Prepare and assist in reporting of weekly Reporting charts of accounts (RCOA).
• Responsible for making monthly A05-Deposits Distributed by Category of Deposit Holders and report the same to State bank of Pakistan.
• Prepare and report weekly (maturity) gap analysis to State bank of Pakistan
• Responsible for making monthly Rate of return (ROR) statement and submitting it State bank of Pakistan.
• Responsible for preparing Loans Classified by Borrowers (Annexure A07).
• Conducted variance analysis to identify discrepancies between actual and budgeted performance.
• Facilitated internal and external audits by providing required documentation, addressing queries, and ensuring all financial practices align with SBP regulations, contributing to a clean audit report.

• Preparation and reporting of weekly, monthly, quarterly and half-yearly financial data to the central bank.
• Payment of withholding taxes and reporting the same to tax authorities.
• Processing of AP payments & expense reimbursement claims from all departments monthly, ensuring compliance of all internal policies, procedures and withholding tax laws; making general ledger entries.
• Preparation of monthly bank reconciliation statement.

• Daily report to SBP of Reporting Charts of accounts (RCOA) as per guide lines by SBP.
• Responsible for quarterly report of Deposit protection corporation DPC.
• Responsible for Regulatory reporting of monthly Rate of return.
• Responsible for reporting of monthly Deposits Distributed by Category of Deposit Holders (Annexure A05).
• Responsible for Weekly (Asset & Liability) Time maturity report.
• Assist in preparation of all assigned regulatory reports to SBP.
• Assist in monthly closing process as per the responsibilities communicated by the unit head.
• Standardized and improved documentation of processes for better reporting and enhanced controls.
• Effective communication with all the relevant stake holders (both internal and external).
• Provide accurate information to the relevant stake holder as required.
• Standardized request respond time mechanism and improved documentation for better service.
• Responsible for responding to audit queries.

• To coordinate with relevant branch, zone or segment for queries on nature of expenses incurred.
• To check relevant trail of documents etc. in order to seek approval as per the Bank's policy.
• Administrative expenses relating to Annual Branch Expansion / Renovation of existing branches.
• Participate in monthly closing accruals of Head office.
• Authorization of payments as per defined payment matrix.
• Analyze invoices and expense reports for accuracy and eligibility for payment.
• Ensure timely payments of vendor invoices and expense vouchers and maintains accurate financial records and control reports.

• Creating Payments to Vendors after Obtaining Proper Documentation & Approvals.
• Making Rent of Pan Pakistan Branches & Head Office.
• Reconciliation of expenses/sundry creditors.
• Monthly expenses monitoring of all branches.
• Prepare monthly closing accruals.
• Response to queries from various internal departments.
• Co-ordinate with branches for support.
• Making reimbursement to staff branches.
• To actively participate in the Bank withholding tax monitoring with other stake holders (Taxation Unit).

• Reconciliation and settlement of Corporate Client Collection to their Main operation accounts.
• Reconciliation and settlement of Daily Collection of Utility Bills Payments, Top-up and Buy Voucher.
• Reconciliation of Omni system v/s Core Banking System.
• Settlement of ATM/POS related transactions.
• Disbursement of salaries.
• Financial posting & reversals.
• Agent Commissions Disbursement.