Hafsa Osman
Omaha
Summary
Developed strong skills in patient care and safety within healthcare environment, seeking to transition into an environment focused on Psychiatric care only. Demonstrated ability to communicate effectively and manage patient well-being. Ready to leverage these transferable skills in a more impactful role.
Overview
2
2
years of professional experience
Work History
Patient Safety Assistant
Nebraska Medical Center
06.2024 - Current
- Enhanced patient safety by conducting regular room checks and monitoring vital signs.
- Engaged with distressed patients and calmed them down.
- Contributed to interdisciplinary team meetings focused on enhancing overall patient experience while prioritizing safety initiatives across departments.
- Talked in length with suicidal patients and assisted them in having a different life view.
- Maintained accurate records of patient care activities, ensuring complete documentation and compliance with facility policies.
- Conducted timely incident reports as needed, allowing for swift resolution of potential safety concerns or hazards within the facility.
Customer Service Representative
Target
09.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Neuroscience
University of Nebraska Omaha
Omaha, Nebraska05-2029
Bachelor of Science - Psychology
University of Nebraska At Omaha
Omaha, NE05-2029
High School Diploma -
Omaha Central High School
Omaha, NE03.2025
Skills
- Multitasking capacity
- Critical thinking
- Safety Planning
- Decision-making
- Risk- Aversion
- Documentation accuracy
- Empathy
Languages
English
Native or Bilingual
Somali
Native or Bilingual
Interests
- Mental health Awareness
- Social development
- Underrepresented youth programs
- Offering time and support to shelters for the homeless, women, and animals
Timeline
Patient Safety Assistant
Nebraska Medical Center
06.2024 - Current
Customer Service Representative
Target
09.2023 - 04.2024
Bachelor of Science - Neuroscience
University of Nebraska Omaha
Bachelor of Science - Psychology
University of Nebraska At Omaha
High School Diploma -
Omaha Central High School
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