Summary
Overview
Work History
Education
Skills
Timeline
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Hafsa Sultan

Queens,NY

Summary

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Customer Service Cashier

CVS Pharmacy
Queens, NY
09.2018 - 04.2019
    • Resolved customer complaints and maintained clean and tidy checkout area.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Met customer service goals and exceeded customer expectations.
    • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
    • Processed customer orders and accurately handled payment transactions.
    • Developed and managed relationships with customers to increase customer loyalty.

Student Aid

Queens College Health Service
Queens, NY
02.2018 - 12.2018
    • Organized and maintained filing system to keep documentation easily accessible to fulfill requests for information.
    • Maintained clean and organized office areas to present pleasant and inviting atmosphere to visitors.
    • Performed data entry and database management to accurately record information and protect data from unauthorized access.
    • Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
    • Ordered and stocked office supplies to maintain available resources.
    • Greeted incoming office visitors, answered questions, and directed individuals to office locations.

Teacher's Assistant

Sholom Day Care
Queens, NY
12.2016 - 04.2017
    • Conducted encouraged and motivational activities for students ages 2 - 10yrs.
    • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
    • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
    • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
    • Maintained safety and security by overseeing students in recess environments.
    • Supervised residential and day treatment children during class and on field trips.
    • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
    • Handed out classroom materials, like pencils, paper, and crayons.

Nurse Assistant

New Franklin Center for Rehabilitation & Nursing
Queens, NY
06.2016 - 08.2016
  • Maintained files and medical records in arranged order
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Supported needs of 20+ residents under long-term care

Education

CERTIFIED PROFESSIONAL CODER-CPC - MEIDCAL CODER

AAPC
Queens, NY
09-2024

Bachelor of Science - Nutrition & Dietetics

Queens College of The City University of New York
Queens, NY
12.2023

Skills

  • Critical thinking
  • Time management
  • Anatomy and physiology understanding
  • Coding Error Resolution
  • Records Management
  • Regulatory guidelines
  • Medical record security
  • Performance Improvement
  • Medical terminology proficiency

Timeline

Customer Service Cashier

CVS Pharmacy
09.2018 - 04.2019

Student Aid

Queens College Health Service
02.2018 - 12.2018

Teacher's Assistant

Sholom Day Care
12.2016 - 04.2017

Nurse Assistant

New Franklin Center for Rehabilitation & Nursing
06.2016 - 08.2016

CERTIFIED PROFESSIONAL CODER-CPC - MEIDCAL CODER

AAPC

Bachelor of Science - Nutrition & Dietetics

Queens College of The City University of New York

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Hafsa Sultan