Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Hafsah Sohail

Frisco

Summary

Experienced professional with strong leadership and team-building skills, adept at fostering customer relationships and driving sales goals. Proven ability in staff training and development, contributing to effective team performance. Seeking to leverage expertise in a General Manager role to support and grow a new team.

Results-oriented General Manager with extensive expertise in operations management, team leadership, and strategic planning. Proven ability to optimize processes, drive efficiency, and deliver high-quality outcomes within deadlines. Skilled in budget management, staff development, and implementing effective policies to enhance productivity. Known for conscientious work ethic and meticulous attention to detail, bringing valuable management skills and knowledge to General Manager role.

Overview

6
6
years of professional experience

Work History

General Manager

Safe Splash Swim School
05.2019 - 12.2024
  • Managed daily operations of a high-traffic swim school, overseeing a team of X+ staff members.
  • Delivered excellent customer service, resolving client concerns and ensuring a welcoming environment.
  • Trained and supervised staff to maintain service standards and meet performance goals.
  • Led monthly sales and enrollment initiatives, consistently meeting or exceeding targets.
  • Coordinated schedules, payroll, and inventory—ensuring smooth, efficient operations.
  • Maintained high standards of cleanliness and safety, contributing to overall client satisfaction.

Education

Associate of Arts - Buisness

Collin Community College
Frisco TX
05-2026

Skills

    Leadership and team building

    Customer relationship management

    Team leadership

    Staff training/development

    Inventory & Visual Merchandising

    Sales Goal Achievement

    Clear Communication with staff, customers, and stakeholders

    Conflict resolution and problem-solving

    Upselling and customer engagement strategies

Accomplishments

    Manager of the year award (2021)

Timeline

General Manager

Safe Splash Swim School
05.2019 - 12.2024

Associate of Arts - Buisness

Collin Community College

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