Hagan Spears
Manhattan,NY
Summary
Solid background in providing exceptional guest service in a high-speed environment. Dependable and motivated coworker on and off of the floor. Enthusiastic and experienced with new projects and learning the ins & outs of a restaurant. Skilled in communication and team collaboration, ensuring exceptional guest satisfaction.
Overview
4
4
years of professional experience
Work History
Server
The Crows Nest Restaurant
05.2023 - 09.2024
- Practiced teamwork daily with a small staff to ensure maximum profit for seasonal work.
- Set a positive tone for staff and guests upon entering and when exiting the property.
- Worked with event teams to execute events on small and large scales. Company parties, pop-ups, weddings, etc.
Server
The Chelsea Hotel
10.2023 - 05.2024
- Provided attentive service while multitasking and making guests feel that their needs are the center of all.
- Practiced maintaining a clean and organized space in the front and back of house to ensure maximum efficiency.
- Developed rapport with regular customers through genuine hospitality and learning/memorizing the likes and dislikes of those people.
Dining Room and Bar Manager
Ohoopee Match Club
10.2020 - 06.2023
- Created a welcoming atmosphere for high profile clientele while practicing discretion.
- Communicated with multiple different vendors to ensure spirits and wines were always stocked and rotating new and better products in.
- Collaborated with kitchen team, golf staff, and housekeeping daily to provide guest satisfaction on the course, in the clubhouse, and in cabins.
Education
No Degree - Hospitality
Georgia Southern University
Statesboro, GASkills
- Guest Engagement & Discretion
- Strong Attention to Detail
- Positive & Friendly Attitude
- Understanding & Working Through Problems
Timeline
Server
The Chelsea Hotel
10.2023 - 05.2024
Server
The Crows Nest Restaurant
05.2023 - 09.2024
Dining Room and Bar Manager
Ohoopee Match Club
10.2020 - 06.2023
No Degree - Hospitality
Georgia Southern University
Similar Profiles
Hannah AlarieHannah Alarie
Hostess at The Crows Nest RestaurantHostess at The Crows Nest Restaurant
Matthew CordovaMatthew Cordova
Busser at The Crows Nest RestaurantBusser at The Crows Nest Restaurant
Samantha VerdienSamantha Verdien
Bartender at Crows Nest TavernBartender at Crows Nest Tavern