Hagen Havlicek
Auburndale
Summary
Results-driven Sales Manager with expertise in customer engagement and sales strategy development. Proven ability to foster client relationships and implement impactful promotional campaigns.
Overview
5
5
years of professional experience
Work History
Sales Manager
Drive and sign Auto
Lakeland
12.2024 - 08.2025
- Developed strategies to enhance customer engagement and improve sales performance.
- Trained new sales representatives on product knowledge and customer service techniques.
- Fostered relationships with key clients to maintain long-term partnerships and loyalty.
- Conducted regular performance reviews to assess team effectiveness and set goals.
- Implemented promotional campaigns to increase awareness of Drive and Sign Auto products.
- Collaborated with marketing teams to align sales efforts with overall business objectives.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Maintained accurate records of all transactions between customers and company representatives.
- Collaborated with marketing team to create promotional materials for target customers.
Salesperson
Working Class Auto
Lakeland
03.2022 - 10.2024
- Engaged clients through active listening to provide tailored solutions.
- Built rapport with customers to facilitate successful transaction closures.
- Utilized CRM software for tracking leads and managing client interactions.
- Conducted follow-up communications to ensure high customer satisfaction.
- Analyzed customer feedback to improve service delivery and offerings.
- Presented product features and benefits effectively to potential clients.
- Developed strong negotiation skills to secure favorable terms for customers.
- Provided excellent customer service throughout the entire process.
Sales Representative
Lakeland dodge Jeer and Ram
Lakeland
06.2020 - 04.2021
- Engaged customers to understand their vehicle needs and preferences.
- Demonstrated vehicle features and benefits to potential buyers.
- Managed customer inquiries via phone, email, and in-person interactions.
- Collaborated with the finance team to streamline loan processing for customers.
- Maintained detailed knowledge of vehicle inventory and specifications.
Education
GED -
Calais High
Whippany, NJ02-2001
Skills
- Customer engagement
- Sales strategy development
- Performance evaluation
- Client relationship management
- CRM software utilization
- Market analysis
- Negotiation techniques
- Sales forecasting
- Team collaboration
- Problem solving
- Active listening
- Product knowledge
- Sales team training
- Sales operations
Timeline
Sales Manager
Drive and sign Auto
12.2024 - 08.2025
Salesperson
Working Class Auto
03.2022 - 10.2024
Sales Representative
Lakeland dodge Jeer and Ram
06.2020 - 04.2021
GED -
Calais High