HAGEN WILKEY
Chattanooga,TN
Summary
Dynamic and results-oriented professional with a strong foundation in the transportation industry, dedicated to delivering exceptional service and ensuring customer satisfaction. Proven expertise in identifying reliable carriers committed to quality service and fostering positive relationships that enhance client experiences. A relentless drive for success fuels the pursuit of excellence, consistently exceeding goals and maximizing performance across all operational lanes. Committed to continuous learning and improvement, ready to tackle challenges with enthusiasm and determination.
Overview
10
10
years of professional experience
Work History
Carrier Account Manager
Tranco Global
07.2023 - 05.2026
- Cultivated strategic relationships with carriers to enhance service delivery and operational efficiency.
- Negotiated terms and rates with carriers, ensuring alignment with company goals and market standards.
- Developed and implemented carrier performance metrics to drive continuous improvement initiatives.
- Analyzed market trends to identify growth opportunities, adjusting strategies accordingly for competitive advantage.
- Mentored junior staff on account management best practices, fostering professional development within the team.
Order Filler
Walmart Distribution Center 6099
12.2021 - 07.2023
- Operated pallet jacks and forklifts to efficiently transport goods within warehouse.
- Accurately picked and packed orders based on customer specifications and inventory requirements.
- Collaborated with team members to ensure timely completion of daily order fulfillment goals.
- Conducted regular inventory checks, maintaining accurate stock levels and minimizing discrepancies.
Logistics Coordinator
Tranco Global
03.2021 - 08.2022
- Coordinated logistics operations to optimize supply chain efficiency
- Tracked orders and notified customers of status or potential delays.
- Developed and maintained relationships with key vendors and carriers
- Analyzed shipping data to identify cost-saving opportunities
Logistics Coordinator
Lipsey Logistics
09.2020 - 03.2021
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Tracked orders and notified customers of status or potential delays.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Relayed information between drivers and recipients, including ETA and potential delays.
Assistant Baseball Coach
Notre Dame High School
02.2016 - 05.2019
- Planned, organized, and conducted practice sessions.
- Organized and maintained team facilities and equipment.
- Adjusted coaching techniques, based on strengths and weaknesses of athletes.
- Turned athletes into successful players by physical and mental training to help them reach their full potential.
Professional Athlete
United Shores League
04.2017 - 09.2017
- Assessed performance following athletic competition, identifying strengths and weaknesses, and making adjustments to improve future performance.
- Improved performance by assessing strengths and weaknesses after every competition, adjusting strategies to compensate.
- Collaborated with team members to meet daily demands and handle challenging projects.
- Developed solid relationships with coaches, managers, fans, and teammates.
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
Education
Bachelors Degree -
University of Tennessee at Chattanooga
Chattanooga, TNAssociates Degree - undefined
Cleveland State Community College
Cleveland, TNSkills
- Detail oriented
- Task prioritization
- Coaching
- Decision making
- Time management
- Travel arrangements
- Data entry
- Leadership
- Organization
- Teamwork and collaboration
- Problem-solving
Timeline
Carrier Account Manager
Tranco Global
07.2023 - 05.2026
Order Filler
Walmart Distribution Center 6099
12.2021 - 07.2023
Logistics Coordinator
Tranco Global
03.2021 - 08.2022
Logistics Coordinator
Lipsey Logistics
09.2020 - 03.2021
Professional Athlete
United Shores League
04.2017 - 09.2017
Assistant Baseball Coach
Notre Dame High School
02.2016 - 05.2019
Associates Degree - undefined
Cleveland State Community College
Bachelors Degree -
University of Tennessee at Chattanooga