Summary
Overview
Work History
Education
Skills
References
Timeline
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Jacob Mouradian

Fountain Valley,CA

Summary

I am seeking a finance manager position with a progressive and forward thinking dealership, with a great culture and growth opportunities. Over 15 years of sales experience, joined the auto industry in 2021 and soon realized my passion for it. With my strong work ethic. I was able to accelerate very quickly within the dealership.

Overview

2
2
years of professional experience

Work History

Finance Manager

Anaheim Hyundai
04.2023 - 09.2023
  • Presented service agreements, gap, maintenance and other beneficial products offered by dealership
  • Met monthly penetration goals
  • Typed 80 - 100 deals monthly
  • Maximized all deals for max gross profit
  • Maintained clean and organized files
  • Brief customer interview
  • Ensured all deals were completed efficiently and accurately
  • Loaded all deals once received from desk
  • Provided excellent service and attention to detail to all customers
  • Adhere to standard of professional ethics and respectful to customers
  • Prepared all bank packages, via e-contract or through CUDL, uploaded all necessary documents, stacked all deals and turned in to business office
  • Managed heat sheet daily and aggressively to ensure all stipulations were collected to get deals funded
  • Assisted sales team with closing deals and training them on products
  • Receipted all cash and credit down payments immediately

Floor Manager

Anaheim Hyundai
04.2022 - 04.2023
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • CRM training
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Closed deals for sales team at dealership and over phone
  • Making sure sales team are at work on time, clocking in, putting themselves on up-list following and ensure dealership process was followed
  • Logged weekly observations of sales team performance and dealership ship process not being followed
  • Held weekly Friday meetings, created material to assist sales team
  • Worked directly with GM and GSM
  • Emailed daily reports of performance of sales team, to GM, GSM and desk managers
  • Performed monthly performance evaluation of sales team and reported to GSM
  • Managed team of 19 employees with one other floor manager to maintain smooth-running process
  • Reviewed yelp and Google reviews, and follow on customer concerns

Internet Sales Manager

Anaheim Hyundai
04.2021 - 04.2022
  • Responded to internet inquiries and phone calls in timely matter.
  • Increased sales and customer satisfaction through personalized servicing
  • Provided superior and individualized customer service
  • Worked on days off if necessary to secure sales
  • 80 + calls daily
  • Managed pipeline, meeting personal and upper management goals
  • Setting appointments daily
  • Took pencil out and closed all deals
  • Assisted other salesman with their leads, to bring customers in
  • Assisted management with new hire training
  • Team player
  • Handled all heat and customers concerns
  • Ensured all necessary paperwork was handed to desk manager once deal was closed

Education

High School Diploma -

Los Amigos High School
Fountain Valley, CA
07.1998

Skills

  • Strong closing skills
  • Very organized and attention to detail
  • Reynolds & Reynolds
  • Vin solutions CRM
  • V auto
  • Rapid Recon
  • Route One
  • Great at handling heat and complex situations Working directly under the GM
  • Strong multitasking skills
  • Strong verbal and written communication
  • Revenue Generation

References

Kenny Smirz - GM, Anaheim Hyundai, over 20 years in the auto industry - 714-366-5647

Michael Bogossian - GSM, Anaheim Hyundai, over 15 years in the auto industry - 562-553-2071

Flavio Flores - Desk manager, Anaheim Hyundai, over 15 years in the auto industry - 714-586-7324

Michel Rocha - Desk manager, Anaheim Hyundai, over 10 years in the auto industry - 626-857-6511

Rami - Desk manager, Anaheim Hyundai, over 15 years in the auto industry - 760-238-3330


Timeline

Finance Manager

Anaheim Hyundai
04.2023 - 09.2023

Floor Manager

Anaheim Hyundai
04.2022 - 04.2023

Internet Sales Manager

Anaheim Hyundai
04.2021 - 04.2022

High School Diploma -

Los Amigos High School

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Jacob Mouradian