Haiane Paloian
Miami,FL
Summary
Dynamic and multilingual hospitality professional with a proven track record at Espanola Cigar Bar & Lounge, excelling in customer satisfaction and upselling. Expert in crafting high-quality cocktails and managing high-volume events with strong multitasking and clear communication skills. Increased sales through effective suggestive selling, showcasing a blend of hard and soft skills.
Overview
5
5
years of professional experience
Work History
Bartender/Server
Espanola Cigar Bar & Lounge
10.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender
Tavern
08.2021 - 01.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
Server
Faina Familia
01.2020 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Bachelor Degree - Fashion Design
Kyiv National University of Technologies And Desig
Kyiv Ukraine06.2017
Skills
- Strong multitasking
- Customer Service
- Liquor knowledge
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Suggestive Selling
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Armenian
Native or Bilingual
Russian
Native or Bilingual
French
Limited Working
Timeline
Bartender/Server
Espanola Cigar Bar & Lounge
10.2022 - Current
Bartender
Tavern
08.2021 - 01.2022
Server
Faina Familia
01.2020 - 08.2021
Bachelor Degree - Fashion Design
Kyiv National University of Technologies And Desig
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