Haiden Gill
Iron River
Summary
Dedicated and customer-focused professional with experience serving as the first point of contact in recreational and customer service environments. Skilled in greeting and checking in patrons, assisting with program and facility reservations, answering general inquiries, and providing accurate information regarding services and policies. Experienced in maintaining a welcoming and inclusive atmosphere while ensuring adherence to facility guidelines and safety procedures. Proficient in handling phone calls, equipment checkouts, cash transactions, and supporting daily operational needs. Strong communication, multitasking, and organizational skills with a commitment to delivering a safe, positive, and professional experience for all users.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
Alice's Supper Club
Iron River, MI
10.2025 - Current
- Provided exceptional customer service in high-pressure dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Trained new staff on menu items, service protocols, and operational procedures.
- Collaborated with kitchen staff to streamline order preparation and communication.
Counselor
Iron County Youth Camp
Crystal Falls, MI
06.2023 - Current
- Developed lesson plans tailored to diverse age groups and interests.
- Coordinated logistics for outdoor excursions, enhancing camper experiences.
- Worked with children of varying age, interest, skill, and developmental levels.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
Restaurant Hostess
George Young Recreational Complex
Iron River, MI
05.2022 - 08.2024
- Trained new hostesses on customer service standards and operational procedures for consistency.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Education
Bachelor of Science - Elementary Education
Northern Michigan University
Marquette, MI05-2028
High School Diploma -
West Iron County
Iron River, MI05-2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Problem-solving
- Positive engagement
- Active learning
- Attention to detail
- Effective communication
- Time management
- Creative and energetic
Certification
- First Aid/CPR Certified
Timeline
Waitress
Alice's Supper Club
10.2025 - Current
Counselor
Iron County Youth Camp
06.2023 - Current
Restaurant Hostess
George Young Recreational Complex
05.2022 - 08.2024
Bachelor of Science - Elementary Education
Northern Michigan University
High School Diploma -
West Iron County