Haidi Benitez
Davenport,FL
Summary
Accomplished in elevating customer satisfaction ratings through empathy and professionalism, as demonstrated at Concentrix. Skilled in resolving high-stress disputes, showcasing adaptability and teamwork. Expert in matching clients with suitable health insurance plans, reflecting a blend of customer service prowess and product knowledge. Achievements include significantly improved loyalty and repeat business.
Overview
3
3
years of professional experience
Work History
Mercedes Roadside Customer Service
Concentrix
04.2022 - 05.2023
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
Customer Service Representative
Florida Department of Health
01.2021 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Licensed Health Insurance Agent
TTEC
07.2020 - 12.2020
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
Education
High School Diploma -
Ridge Community Highschool
Davenport, FL2019
Skills
- Customer service
- Teamwork and collaboration
- Adaptability and flexibility
Timeline
Mercedes Roadside Customer Service
Concentrix
04.2022 - 05.2023
Customer Service Representative
Florida Department of Health
01.2021 - 07.2021
Licensed Health Insurance Agent
TTEC
07.2020 - 12.2020
High School Diploma -
Ridge Community Highschool
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