Haile Mruzek
New York,NY
Summary
Motivated employee with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
13
13
years of professional experience
Work History
Cater Waiter
Heart Of The House Hospitality
01.2018 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
Cater Waiter
Exquisite Staffing
06.2017 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Broadway Theatre Usher
Jujamcyn Theaters
04.2017 - Current
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided information about current and future events at facility.
- Directed ticket holders to seats and facility locations.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
Hotel Bellman
The Royalton Hotel
11.2010 - 03.2017
- Explained important features of guest rooms to travelers.
- Escorted guests to assigned rooms and transported luggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Escorted guests to and from rooms and assisted with baggage.
Education
Some College - Theatre
University of Wisconsin - Madison
Madison, WISkills
- High-Volume Dining
- Guest Relations Management
- Order Management
- Food Safety Understanding
Timeline
Cater Waiter
Heart Of The House Hospitality
01.2018 - Current
Cater Waiter
Exquisite Staffing
06.2017 - Current
Broadway Theatre Usher
Jujamcyn Theaters
04.2017 - Current
Hotel Bellman
The Royalton Hotel
11.2010 - 03.2017
Some College - Theatre
University of Wisconsin - Madison
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