Haile Swingle
Lake Ariel,PA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Front of House Manager
Stones Irish Pub
Keystone Heights, FL
10.2014 - 10.2024
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive experience.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Analyzed business performance data and forecasted business results for upper management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Surgical Assistant/Administrative Assistant
Thomas Stakem DDS MD LLC
Fleming Island, FL
09.2016 - 01.2021
- Improved patient outcomes by providing precise surgical assistance during various procedures.
- Contributed to successful surgeries, anticipating surgeon needs and promptly delivering instruments.
- Reduced post-operative complications through thorough wound care and dressing application.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Verified patients' insurance eligibility and benefits prior to appointments and procedures.
Education
Associate of Science - Expanded Functions Dental Assisting (EFDA)
Fortis Institute
Scranton, PA08.2015
Skills
- Goal oriented
- Customer service
- Infection Control Protocols
- Surgical Instrument Knowledge
- Stress Management Techniques
- Data entry
- Reception duties
- Multi-line phone proficiency
- Mail handling
- Task prioritization
- Multi-task management
References
References available upon request.
Timeline
Surgical Assistant/Administrative Assistant
Thomas Stakem DDS MD LLC
09.2016 - 01.2021
Front of House Manager
Stones Irish Pub
10.2014 - 10.2024
Associate of Science - Expanded Functions Dental Assisting (EFDA)
Fortis Institute