Zaiden von Schnier
Austin
Summary
Customer-focused professional adept at balancing operational responsibilities with team leadership. Experience in managing front-of-house operations, training staff, and utilizing POS systems to streamline service delivery. Strong commitment to maintaining high standards of customer satisfaction and operational excellence.
Overview
2
2
years of professional experience
Work History
Front of House Manager
Slice of Austin
Austin
05.2025 - Current
- Guided customers in product selection with tailored recommendations to enhance their shopping experience.
- Resolved customer inquiries and issues promptly, ensuring high levels of satisfaction.
- Maintained product displays and ensured shelves were well-stocked and organized.
- Managed cashier duties, including processing payments and accurately handling cash transactions.
Assistant Manager, Customer Service
3 Natives
Port St. Lucie
03.2024 - 05.2025
- Oversaw transactions and inventory, ordering supplies to align with sales trends.
- Coordinated team schedules to maintain optimal staffing levels during peak hours.
- Collaborated with management to implement new service initiatives and protocols.
- Managed day-to-day operations of the Customer Service department.
- Trained staff to enhance teamwork and support professional development.
Hostess & Phone Orders
Sal’s Italian Ristorante
Port St Lucie West
03.2024 - 09.2024
- Answered phone inquiries to schedule and confirm reservations, recording takeout orders and addressing service questions promptly.
- Managed reservations in restaurant's booking system, ensuring optimal guest experience.
- Engaged with customers to provide a welcoming experience.
- Supported serving staff, food runners and bussers to maintain dining room readiness for guest arrivals.
Hostess & Phone Orders
Tony C’s, Austin‘s Original Coal Fired Pizza
Bee Caves
10.2023 - 03.2024
- Supervised dining room staff to ensure high service levels and meet guest needs.
- Tracked guest seating and availability using computer-based and mobile reservation software to optimize seating efficiency.
- Utilized POS systems to calculate meal costs and apply taxes for accurate final billing.
- Verified customer identification to ensure compliance with legal age requirements.
Education
High School Diploma -
Vandegrift
Austin, TX03-2023
Skills
- Customer Service
- Sales assistance
- Upselling and cross-selling
- Cash handling accuracy
- Inventory tracking
- Task prioritization
- Service improvement
- Goal oriented
- Relationship selling
- Written and oral communication skills
Objective
Sales Representative
Timeline
Front of House Manager
Slice of Austin
05.2025 - Current
Assistant Manager, Customer Service
3 Natives
03.2024 - 05.2025
Hostess & Phone Orders
Sal’s Italian Ristorante
03.2024 - 09.2024
Hostess & Phone Orders
Tony C’s, Austin‘s Original Coal Fired Pizza
10.2023 - 03.2024
High School Diploma -
Vandegrift