Hailea Rich
Gulfport,MS
Summary
Results-driven professional that provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
5
5
years of professional experience
Work History
Life Insurance Agent
Globe Life Insurance
04.2023 - Current
- Maintained high standards of customer service by building relationships with clients.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Calculated premiums and established payment methods for sales.
Hole Watch
Trico Mechanical Inc.
01.2021 - 06.2023
- Managed safe and efficient use of tools and equipment on construction sites.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Cleaned and maintained tools, equipment and worksites.
- Completed tear-down of existing structures to prepare for new construction.
- Operated forklifts and boom lifts to complete various tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
Customer Service Representative
AeroCare
01.2019 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Harrison Central High School
Gulfport, MS05.2017
Skills
- Client Account Management
- Team Training
- Client Service
- Constructive Feedback
- Professional Relationships
- Appointment Scheduling
- Marketing Initiatives
Timeline
Life Insurance Agent
Globe Life Insurance
04.2023 - Current
Hole Watch
Trico Mechanical Inc.
01.2021 - 06.2023
Customer Service Representative
AeroCare
01.2019 - 01.2021
High School Diploma -
Harrison Central High School
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