Hailee Allen
Jefferson City,MO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Missouri Division of Professional Registration
10.2024 - Current
- Responded to customer requests regarding licensee information
- Managed timely and effective processing of applications
- Outbound/Inbound calls assisting with Licensee questions
- Actively sent/responded to emails for any changes that needed to be made while processing applications
Customer Service Representative - CRR
Missouri Division of Professional Registration
01.2024 - 10.2024
- Responded proactively and positively to rapid change
- Opened, processed, and distributed daily mail for over 30 boards
- Monitored all cash/check payments received day by day for applications and renewals
- Prioritized daily work load to maintain an efficient processing time
- Balanced cash/checks processed everyday to balance daily deposit
Call Center Representative
Jefferson Bank of Missouri
02.2023 - 12.2023
- Maintained up-to-date knowledge of product and service changes with checking accounts
- Assist customers in making credit card payments, car loan payments, and mortgage payments
- Managed high volume of calls while providing exceptional customer support
- Identified and resolved discrepancies and errors in customer accounts
Dispute Resolution Specialist
Central Bank
05.2022 - 02.2023
- Demonstrated strong organizational and time management skills while managing multiple disputes
- Investigated multiple fraudulent transactions
- Distributed funds to people who were affected by fraudulent transactions
- Managed Inbound/Outbound calls regarding dispute claims
Dog Trainer
Got Your Six Dog Training
12.2021 - 04.2022
- Maintained clean training and boarding area
- Succeeded in training diverse animals with confident training techniques and trusting relationships
- Collected training and boarding payments as needed
- Strengthened relationships between owners and their animals during the training process
Education
High School Diploma -
Jefferson City High School
Jefferson City05-2018
Skills
- Customer service
- Professional telephone demeanor
- Problem solving abilities
- Organizational skills
- Punctuality and reliability
- Adaptive team player
Timeline
Customer Service Representative
Missouri Division of Professional Registration
10.2024 - Current
Customer Service Representative - CRR
Missouri Division of Professional Registration
01.2024 - 10.2024
Call Center Representative
Jefferson Bank of Missouri
02.2023 - 12.2023
Dispute Resolution Specialist
Central Bank
05.2022 - 02.2023
Dog Trainer
Got Your Six Dog Training
12.2021 - 04.2022
High School Diploma -
Jefferson City High School
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