Hailee Fry
Cedar Rapids,IA
Summary
High-achieving Sales Associate with extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player comfortable working independently. Outstanding knowledge of new releases, customer favorites and highly reviewed merchandise selections. Comfortable making purchase recommendations for readers of all types.
Overview
5
5
years of professional experience
Work History
Bookseller/Barista
Barnes And Noble Bookstore
Cedar Rapids , IA
06.2024 - Current
- Maintain and upkeep cafe and book floor cleanliness and organization.
- Provide customer services efficiently and orderly.
- Assist in finding material through conversation with the customer.
Fellow
Coe College Writing Center
09.2022 - Current
- Mentor students through writing skill development to complete course assignments in their college classes
- Provide peer support during the entire project lifecycle
- Support client growth in communicating efficiently and thought expression within their writing assignments
Customer Service Representative
FleetFarm
04.2022 - 04.2024
- Facilitate customer returns, questions, concerns, and other customer-oriented responsibilities
- Working with dissatisfied customers to achieve a satisfactory conclusion
- Greet guests upon arrival and invite guests back to maintain a comfortable atmosphere for future shopping
- Stocking and facing shelves, maintaining facility cleanliness
Office Intern
Red Star Yeast Lab
06.2022 - 09.2022
- Led efforts to organize office and inventory products to develop a more efficient production test environment leading to higher productivity
- Partnered on projects that were behind schedule to move into the testing phase on time
- Communicated through Microsoft teams using email and instant messaging to coordinate testing of shelved products ready for retest
Server
Timber Ridge
Osceola
12.2021 - 01.2022
- Prepared food and served food to customers along with maintaining organization and cleanliness of the business premises
- Stocked shelves with products in a timely fashion
- Efficiently worked to finish tasks in a productive manner
- Managed multiple responsibilities, including phone, in-shop, and outside orders along with food prep and shop upkeep all at once
Server
Junction Creamery
Osceola, IA
04.2020 - 09.2021
- Served customers quickly to satisfy their expectations
- Kept and maintained a clean store space and focused on strong customer service
- Found ways to solve problems that arose with customers effectively and efficiently
Education
Bachelor of Arts - English, Communications, Emphasis in Anthropology
Coe College
Cedar Rapids, IA05.2025
Clarke Community High School
05.2021
Skills
- Critical thinking, verbal and written communication, people skills, and excellent reading skills
- Microsoft Word, Microsoft Teams, Adobe Premiere Pro, Google Docs
- Canva, WordPress, Photography
- Navigating databases, Social media
- Inventory oversight
Volunteer Experience
Volunteer / Silver cord hours, 200+ hours of community service documented throughout high school, Teacher assistant for summer school programs, Outdoor youth educational program, Bible school, Pet Shelter
Extracurricular Activities
Jazz Band, Concert band, Work study, Cosmos Newspaper, Coe Writing Center Consultant, KCoe Radio network
Timeline
Bookseller/Barista
Barnes And Noble Bookstore
06.2024 - Current
Fellow
Coe College Writing Center
09.2022 - Current
Office Intern
Red Star Yeast Lab
06.2022 - 09.2022
Customer Service Representative
FleetFarm
04.2022 - 04.2024
Server
Timber Ridge
12.2021 - 01.2022
Server
Junction Creamery
04.2020 - 09.2021
Bachelor of Arts - English, Communications, Emphasis in Anthropology
Coe College
Clarke Community High School
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