Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Hailee Henderson

Boca Raton

Summary

Dynamic Front Desk Coordinator at Lifetime Athletic Club with exceptional problem-solving and customer service skills. Successfully managed guest relations, fostering loyalty and retention. Proficient in schedule management and end-of-day reporting, ensuring smooth operations in a fast-paced environment. Recognized for maintaining confidentiality and creating a welcoming atmosphere for clients.

Overview

5
5
years of professional experience

Work History

Front Desk Coordinator

Lifetime Athletic Club
09.2023 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
  • Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
  • Scheduled appointments in computer system.
  • Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
  • Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed strong relationships with clientele, fostering loyalty and repeat business.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Confirmed appointments, communicated with clients, and updated client records.

Office Assistant

Evolution
08.2020 - 05.2021
  • Input data into spreadsheets and databases.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

High School Diploma -

Lynn University
Boca Raton, FL
05-2026

Skills

  • Listening skills
  • Problem-solving skills
  • Time management
  • Schedule management
  • Customer service
  • Phone call direction
  • Administrative skills
  • End-of-day reporting

Interests

  • Gym Workouts
  • Music
  • Avid Reader
  • Playing Sports
  • Surfing
  • Yoga
  • Fashion and Style
  • I have a passion for photography and editing photos
  • Volunteering at community kitchens and food-related charities
  • Community Cleanup

Timeline

Front Desk Coordinator

Lifetime Athletic Club
09.2023 - Current

Office Assistant

Evolution
08.2020 - 05.2021

High School Diploma -

Lynn University

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Hailee Henderson