Hailee Henson
Summary
Problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Tax Specialist
Paycom
02.2022 - 06.2023
- Researched complex tax issues utilizing online resources and professional tax software in a timely manner.
- Collected and submitted required tax payments.
- Updated spreadsheet models to accurately track tax information.
- Secured and properly handled confidential data to protect against unauthorized access,improper transmission and unapproved disclosure.
- Promoted to Senior Tax Specialist after 6 months of employment.
- Responded to inquiries from State Unemployment Tax Agencies.
Bank Teller
Weokie Federal Credit Union
12.2020 - 02.2022
- Customer relationship management
- Money handling Data inputting, Communicated professionally and personably with customers to assess needs and develop solutions
- Reduced fraud risk by verifying check endorsements, customer identification, and other required documentation
- Helped customers achieve financial goals with active referrals to on-site specialists
- Reconciled transactions and verified cash totals without variances
- Trained new employees on procedures and sales strategies to boost team success
- Balanced currency, coins, and checks in cash drawers at ends of shifts and calculated daily transactions using computers, calculators, and adding machines.
Office Assistant
Vertebrae
10.2018 - 12.2020
- Greeted, answered questions, and directed visitors to manage front desk operations
- Trained other staff members to perform work activities
- Reviewed files, records, and other documents to obtain information to respond to requests
- Prepared treatment rooms for patient examinations, keeping rooms neat and clean
- Preserved confidentiality of all patient information in line with HIPAA and internal guidelines
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
Sales Associate
Justice
07.2017 - 10.2018
- Helped customers navigate store, complete sales, and process returns
- Checked sister stores and online options to locate items for customers
- Created great customer experiences with personalized sales support
- Assisted with receiving, pricing and merchandising
- Increased per-customer revenue with suggestive selling practices
- Met goals consistently while working independently within team environment
Education
High School Diploma -
Newcastle High School
Newcastle, OK05.2018
Associate of Applied Science - General Studies
Rose State College
Oklahoma City, OK05.2024
Skills
- Account Updating
- Money Handling
- Leadership
- Conflict Resolution
- Time management
- Customer Service
- Microsoft Excel, Word, and Powerpoint
Timeline
Tax Specialist
Paycom
02.2022 - 06.2023
Bank Teller
Weokie Federal Credit Union
12.2020 - 02.2022
Office Assistant
Vertebrae
10.2018 - 12.2020
Sales Associate
Justice
07.2017 - 10.2018
High School Diploma -
Newcastle High School
Associate of Applied Science - General Studies
Rose State College
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