Hailee Hunt
Torrey,CO
Summary
Proven track record in customer service and multitasking, honed at El Mexicano and Home Depot, showcasing exceptional team collaboration and efficiency. Excelled in creating welcoming environments and handling payments, significantly enhancing guest satisfaction. Demonstrated strong adaptability and cleanliness, ensuring high standards in fast-paced settings.
Overview
11
11
years of professional experience
Work History
Waitress
El Mexicano
Salina, UT
01.2023 - 08.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Secretary
Richfield Kids Dental
Richfield, UT
07.2019 - 10.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Worked with insurance companies regarding coverage, payment and active plans
- Informed clients on procedures and recovery methods
Customer Service
Home Depot
Richfield, UT
06.2017 - 12.2018
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Increased customer loyalty through personalized interactions, building rapport with clients.
- Collaborated with team members to achieve monthly sales targets through upselling strategies.
- Assisted in training new hires, sharing best practices for exceptional customer service delivery.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
- Maintained up-to-date knowledge of product and service changes.
- Ensured product availability through freight
- Passed all classes and tests on safety, customer service etiquette and forklift safety.
House Keeper
Fairfield Inn & Suites
Richfield, UT
05.2012 - 11.2012
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Education
High School Diploma -
Richfield High Schol
Richfield, UT08-2012
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Cash Handling
- Order Taking
- Payment Processing
Timeline
Waitress
El Mexicano
01.2023 - 08.2023
Secretary
Richfield Kids Dental
07.2019 - 10.2022
Customer Service
Home Depot
06.2017 - 12.2018
House Keeper
Fairfield Inn & Suites
05.2012 - 11.2012
High School Diploma -
Richfield High Schol