Hailee Kirby
Decherd,TN
Summary
Dynamic and reliable with extensive experience as a Delivery Driver, notably with FedEx Ground. Excelled in customer service and GPS navigation, ensuring timely and accurate deliveries. Demonstrated exceptional problem-solving abilities and adaptability, contributing to a significant improvement in delivery efficiency. Skilled in defensive driving and maintaining DOT compliance, showcasing a commitment to safety and operational excellence.
Overview
9
9
years of professional experience
Work History
Delivery Driver
FedEx Ground
05.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Delivery Driver/ Manager
GG's
01.2021 - 03.2024
- Improved delivery efficiency by optimizing routes and schedules for drivers.
- Verified validity of vehicle inspection stickers and registrations.
- Developed strong partnerships with local businesses to expand delivery services within the community.
- Consistently met or exceeded shipment deadlines through effective time management and prioritization skills.
- Addressed maintenance needs proactively by scheduling routine servicing appointments for company vehicles, reducing unexpected downtime due to mechanical problems.
- Collaborated with warehouse staff to streamline order fulfillment processes and improve overall productivity.
- Streamlined invoicing procedures by working closely with accounting department, ensuring accurate and timely billing for clients.
- Recruited hired, and trained new drivers to ensure proper staffing levels were maintained at all times.
- Managed daily operations for a team of delivery drivers, ensuring timely deliveries and customer satisfaction.
- Delivered packages to customer doorsteps and business offices.
Delivery Driver
Masters
06.2016 - 01.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Verified accuracy of all deliveries against order forms.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Inspected load security and checked for damages.
Education
GED - General Studies
Livingston Academy
Overton County, TN09.2003
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Problem-solving
- Loading and unloading
- GPS and route planning
- GPS navigation
- Heavy lifting
- Order picking and processing
- Map reading and navigation skills
- Vehicle cleaning and maintenance
- Delivery scheduling
- Stocking and inventory
- Shipping and packaging
- Pre-trip and Post-trip inspections
- Defensive driving
- DOT compliance
- Multitasking and organization
- Clear communication
- Adaptability and flexibility
Timeline
Delivery Driver
FedEx Ground
05.2024 - Current
Delivery Driver/ Manager
GG's
01.2021 - 03.2024
Delivery Driver
Masters
06.2016 - 01.2022
GED - General Studies
Livingston Academy
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