Hailee Wildasin
Lutz,FL
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience and handling complaints and customer related issues.
Overview
4
4
years of professional experience
Work History
Cook/Prep
Double Bogey's
Lutz, FL
07.2023 - Current
- I am currently a prep cook at Double Bogey's Tavern in Heritage Harbor, as well as working at the other restaurant the owner owns
- In the mornings I work on prep tasks; preparing homemade sauces, portioning out meats, vegetables, dairy, etc
- And in the evenings I cook on the line preparing all the food the customers will enjoy
Manager
Beef O' Brady's
Lutz, FL
09.2022 - 07.2023
- As an hourly manager I carry the responsibility of closing and opening the restaurant, as well as maintaining peace, supervising all staff, and handling the money.
Shift Leader
Dunkin' Donuts
Lutz, FL
05.2021 - 07.2022
- I worked as a shift leader at Dunkin' Donuts, was trained in making drinks, food, and customer service
- I mainly was focused on forming strong bonds with regular customers and promoting new specials
Waitress
Beef O' Brady's
Lutz, FL
08.2020 - 05.2021
- As a waitress at Beef O Brady's we have to have great time management
- We were required to clean the back of the restaurant and the front, as well as keeping our customers happy and making sure they are enjoying their meal the best they can
- I would engage in dialogue with many regulars and was very good at creating connections with members.
Education
High school or equivalent - High School Student
Sunlake High School
05.2020
Skills
- Microsoft Word
- Microsoft Powerpoint
- Communication skills
- Organizational skills
- Outstanding customer service
- Complaint resolution
- Problem-solving abilities
- Staff Training
Languages
English
Native/ Bilingual
Timeline
Cook/Prep
Double Bogey's
07.2023 - Current
Manager
Beef O' Brady's
09.2022 - 07.2023
Shift Leader
Dunkin' Donuts
05.2021 - 07.2022
Waitress
Beef O' Brady's
08.2020 - 05.2021
High school or equivalent - High School Student
Sunlake High School
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