Hailee Wiseman
Lomax,United States
Summary
Communicative customer service professional motivated to maintain extreme satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Experienced with processing invoices and managing payment cycles with precision. Utilizes accounting software to maintain accurate financial records and streamline workflows. Strong understanding of vendor relations and compliance with financial regulations.
Overview
8
8
years of professional experience
Work History
Accounts Payable Clerk
Bank Of Stronghurst
Stronghurst, IL
07.2024 - Current
- Processed high volumes of vendor invoices, ensuring timely and accurate payments.
- Maintained and reconciled accounts payable ledgers to ensure financial accuracy.
- Liaised with vendors to resolve discrepancies and improve payment processes.
- Conducted regular audits of accounts payable transactions for compliance and accuracy.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
- Reviewed employee expense reports against company policies, safeguarding corporate funds from misuse.
- Evaluated financial records to detect errors and discrepancies.
- Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries.
- Supported budget management, monitored expenditures against budget allocations.
- Increased department transparency, developed comprehensive monthly reports detailing accounts payable activity.
- Enhanced efficiency in invoice processing by meticulously reviewing and matching invoices with purchase orders and receipts.
- Improved relationships with suppliers by resolving discrepancies in billing and payments promptly.
- Reduced processing errors, implemented double-check system for all outgoing payments.
- Matched purchase orders with invoices and recorded necessary information.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Entered figures using 10-key calculator to compute data quickly.
- Handled day-to-day accounting processes to drive financial accuracy.
Customer Service Representative, Bank Teller
Bank Of Stronghurst
Stronghurst, IL
01.2023 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed customer transactions accurately and efficiently, ensuring adherence to bank policies.
- Managed cash drawer, reconciling discrepancies to maintain financial integrity.
- Assisted customers with account inquiries, providing exceptional service to enhance satisfaction.
- Educated clients on banking products and services, promoting financial literacy and engagement.
- Collaborated with team members to streamline operations and improve workflow efficiency.
- Trained new staff on operational procedures, fostering a knowledgeable work environment.
- Monitored compliance with regulatory requirements, mitigating risks associated with banking operations.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Educated customers on use of banking website and mobile apps.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Assisted customers with compromised debit cards and issued new credentials.
- Placed orders for customer checks and verified starting numbers.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Collaborated with team members to ensure smooth operations and high-quality service.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained friendly and professional customer interactions.
Operations Manager
United States Air Force
O' Fallon, IL
10.2021 - Current
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Addressed customer concerns with suitable solutions.
- Responded to information requests from superiors, providing specific documentation.
- Presented performance and productivity reports to supervisors.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Tracked and replenished inventory to maintain par levels.
Customer Service Representative
Amtrak
Fort Madison, IA
06.2020 - 07.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Bookkeeper
Niemann Foods
Carthage, IL
02.2019 - 06.2021
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.
- Recorded and processed business transactions within organization's system using double-entry accounting principles.
- Collaborated with supervisors and managers to develop solutions regarding discrepancies.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
- Processed invoices and checks, and maintained daily cash logs and deposits.
- Reviewed transactions, issued checks and updated ledgers and budgets.
Customer Service Associate
Niemann Foods
Carthage, IL
08.2018 - 06.2020
- Educated customers on special pricing opportunities and company offerings.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Promoted brand and marketing campaigns to create interest with customer.
- Operated multi-line phone system and online messaging system to communicate with customers.
- Used collateral material and documents to share information about services, products and promotions.
- Followed policies and procedures to meet or exceed established performance requirements.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Improved customer service wait times to mitigate complaints.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Cashier
Niemann Foods
Carthage, IL
10.2017 - 06.2020
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer age requirement for alcohol or tobacco purchases.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Processed refunds for worn, damaged and broken merchandise.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Education
Operations Management Certification - Technical Training
Sheppard Air Force Based
10-2021
High School Diploma -
Illini West
06.2019
Skills
- Customer Support
- Professionalism and ethics
- Employee management
- High-energy attitude
- Accounting and bookkeeping
- Warehouse operations
- Shipping and receiving
- Invoice verification
- Forklift certified
- First Aid/CPR Certified
Timeline
Accounts Payable Clerk
Bank Of Stronghurst
07.2024 - Current
Customer Service Representative, Bank Teller
Bank Of Stronghurst
01.2023 - Current
Operations Manager
United States Air Force
10.2021 - Current
Customer Service Representative
Amtrak
06.2020 - 07.2021
Bookkeeper
Niemann Foods
02.2019 - 06.2021
Customer Service Associate
Niemann Foods
08.2018 - 06.2020
Cashier
Niemann Foods
10.2017 - 06.2020
High School Diploma -
Illini West
Operations Management Certification - Technical Training
Sheppard Air Force Based
Education and Training
other,other