Liliana Palacios
Elkhart,IN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Accounts Payable Clerk
Indiana Hospitality Group
Granger, IN
08.2023 - 12.2023
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained good working relationships with vendors and resolved disputes.
- Documented petty cash transactions in petty cash journal to summarize payments rendered, maintaining accurate records.
- Reconciled bank accounts to verify accuracy of cash records.
- Entered figures using 10-key calculator to compute data quickly.
- Supported management by processing invoices and documents with consistent on-time delivery.
Shipping & Returns
Lippert
Elkhart, IN
08.2021 - 04.2023
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Conducted research to address shipping errors and packaging mistakes.
- Sorted and delivered materials to different work areas and staff.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Processed invoice of returned goods into system
Production Worker
Alliance Sheets
Bristol, IN
11.2019 - 05.2020
- Inspected final products to assess compliance with quality standards and established tolerances.
- Organized work to meet demanding production goals.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Resolved issues quickly to maintain productivity goals.
Customer Service Representative
Troyers Food Distributor
Goshen, IN
09.2018 - 10.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Office Assistant/ Bookkeeper
San Jose Supermaret
Goshen, IN
07.2016 - 12.2018
- Delivered clerical support by handling range of routine and special requirements.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Production Worker
Alliance Sheets
Bristol, IN
08.2017 - 05.2018
- Inspected final products to assess compliance with quality standards and established tolerances.
- Organized work to meet demanding production goals.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Resolved issues quickly to maintain productivity goals.
Production
Plumrose
Elkhart, IN
12.2011 - 07.2016
- Reported production malfunctions to managers and production supervisors.
- Inspected quality of packaged product
- Boxed product into boxes in a timely manner to keep up with production line
Education
High School Diploma -
Elkhart Central High School
Elkhart, IN06.2010
Skills
- Data Entry
- Customer Support
- Clerical Support
- Organization
- Telephone Skills
- Customer and Client Relations
- Time Management
Timeline
Accounts Payable Clerk
Indiana Hospitality Group
08.2023 - 12.2023
Shipping & Returns
Lippert
08.2021 - 04.2023
Production Worker
Alliance Sheets
11.2019 - 05.2020
Customer Service Representative
Troyers Food Distributor
09.2018 - 10.2019
Production Worker
Alliance Sheets
08.2017 - 05.2018
Office Assistant/ Bookkeeper
San Jose Supermaret
07.2016 - 12.2018
Production
Plumrose
12.2011 - 07.2016
High School Diploma -
Elkhart Central High School