Summary
Overview
Work History
Education
Skills
Timeline
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Liliana Palacios

Elkhart,IN

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

12
12
years of professional experience

Work History

Accounts Payable Clerk

Indiana Hospitality Group
08.2023 - 12.2023
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Maintained good working relationships with vendors and resolved disputes.
  • Documented petty cash transactions in petty cash journal to summarize payments rendered, maintaining accurate records.
  • Reconciled bank accounts to verify accuracy of cash records.
  • Entered figures using 10-key calculator to compute data quickly.
  • Supported management by processing invoices and documents with consistent on-time delivery.

Shipping & Returns

Lippert
08.2021 - 04.2023
  • Delivered high-quality customer service by gathering feedback on product deficiencies.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Conducted research to address shipping errors and packaging mistakes.
  • Sorted and delivered materials to different work areas and staff.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Processed invoice of returned goods into system

Production Worker

Alliance Sheets
11.2019 - 05.2020
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Organized work to meet demanding production goals.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Resolved issues quickly to maintain productivity goals.

Customer Service Representative

Troyers Food Distributor
09.2018 - 10.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Office Assistant/ Bookkeeper

San Jose Supermaret
07.2016 - 12.2018
  • Delivered clerical support by handling range of routine and special requirements.
  • Managed daily data entry and kept clerical information accurate and up-to-date.

Production Worker

Alliance Sheets
08.2017 - 05.2018
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Organized work to meet demanding production goals.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Resolved issues quickly to maintain productivity goals.


Production

Plumrose
12.2011 - 07.2016
  • Reported production malfunctions to managers and production supervisors.
  • Inspected quality of packaged product
  • Boxed product into boxes in a timely manner to keep up with production line

Education

High School Diploma -

Elkhart Central High School
Elkhart, IN
06.2010

Skills

  • Data Entry
  • Customer Support
  • Clerical Support
  • Organization
  • Telephone Skills
  • Customer and Client Relations
  • Time Management

Timeline

Accounts Payable Clerk

Indiana Hospitality Group
08.2023 - 12.2023

Shipping & Returns

Lippert
08.2021 - 04.2023

Production Worker

Alliance Sheets
11.2019 - 05.2020

Customer Service Representative

Troyers Food Distributor
09.2018 - 10.2019

Production Worker

Alliance Sheets
08.2017 - 05.2018

Office Assistant/ Bookkeeper

San Jose Supermaret
07.2016 - 12.2018

Production

Plumrose
12.2011 - 07.2016

High School Diploma -

Elkhart Central High School

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Liliana Palacios