Hailee Skye Parks
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapts at working effectively unsupervised and quickly mastering new skills. Thrives under pressure and consistently earns high marks for work quality and speed. Detail-oriented trainer known for effective communication and training techniques. Proven ability to manage multiple projects while delivering engaging training sessions that improve employee performance and operational outcomes.
Overview
5
5
years of professional experience
Work History
RiderOps Trainer
Zoox
Las Vegas, Nevada
04.2026 - Current
- Conducted assessments to evaluate training effectiveness and participant understanding.
- Coordinated schedules for training sessions across our department.
- Delivered one-on-one coaching to employees, focusing on personalized performance improvement strategies.
- Maintained records of training activities and participant progress in systems.
- Collaborated with leadership to align training objectives with company goals.
- Provided constructive feedback and positive reinforcement to keep RiderOps motivated.
- Resolved any issues raised by participants during the training session in a timely manner.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Developed and provided supplementary training materials to reinforce learning outcomes.
- Communicated regularly with management to discuss quality trends.
- Conducted internal audits to measure adherence to established QA standards.
- Maintained self-study program to enhance QA knowledge and skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
RiderOperations Instructor
Zoox
Las Vegas, Nevada
02.2026 - Current
- Conducted lectures, demonstrations and group activities in order to enhance learning experience.
- Provided individualized support for struggling learners.
- Engaged trainees through lecture and discussion, increasing classroom interaction to build an inclusive learning environment.
- Managed classroom behavior effectively using positive reinforcement strategies.
- Incorporated current events from Live Service into lessons in order to prepare trainees.
- Implemented instructional materials and curriculum to meet specific program needs.
- Provided individualized instruction to ROs in training to improve their academic performance.
- Conducted Mock classroom calls and engagements to prepare for Live Service.
RiderOperations
Zoox
Las Vegas, Nevada
08.2025 - Current
- Promoted to RiderOps instructor within three months and tasked with teaching the new RiderOps operators.Making documentation and or organizing information.
- Customer safety, Escalations, providing real time support.
- Collaboration with software, customer support, quality assurance and user experience amongst a team.
- Promoted to RiderOps instructor within three months and tasked with teaching the new RiderOps operators.
Making documentation and or organizing information. - Learned new workflows and updated the team on key changes.
Member Experience Associate
Alignment Healthcare
Las Vegas, NV
07.2023 - Current
- Inbound and Outbound Calls.
- Call documentation while on live calls.
- First Call resolution on every call.
- Claim inquiry.
- Billing questions.
- Healthcare benefits and coverage.
- Sales of plans.
- Specialty trainings.
- Helping other departments.
- Eligibility and application processing.
- One on One meetings monthly.
- Case follow-ups.
- Member sensitive.
- Senior sensitive.
Customer Care Specialist
Firstservice Residential
Las Vegas, NV
08.2022 - 06.2023
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Maintained high satisfaction rating with customers by providing exceptional service and support.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Reconciled accounts, posted daily entries and conducted financial analysis.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
Floor Associate
Kohls Department Store
Las Vegas, NV
11.2021 - 08.2022
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items, and suggested merchandise without being intrusive or pushy.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Cleaning and organizing fitting rooms.
- Keeping clothes organized and presentable for customers to clearly see what they want to purchase.
Cashier
Kohls Department Store
Las Vegas, NV
11.2021 - 08.2022
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer questions, provided store information, and directed customers.
- Processed refunds for worn, damaged, and broken merchandise.
- Handled credit applications from customers, liaised with credit manager for approvals and account setup, and processed credit card payments.
- Recommended complementary and discounted items to customers to increase sales.
Education
High School Diploma -
Spring Valley High school
Las Vegas, NV05.2020
Skills
- Customer service
- Communication skills
- Documentation review
- Microsoft excel
- Computer skills
- Typing
- De-escalation
- Claims Processing
- Data entry
- Insurance
- Healthcare
- Team collaboration
- Training development
- Attention to detail
- Adaptive learning
- Organization and time management
- Quality metrics
- QA reporting
- Escalation management
- Team training
- Effective communication
- Employee training
- Performance assessment
Timeline
RiderOps Trainer
Zoox
04.2026 - Current
RiderOperations Instructor
Zoox
02.2026 - Current
RiderOperations
Zoox
08.2025 - Current
Member Experience Associate
Alignment Healthcare
07.2023 - Current
Customer Care Specialist
Firstservice Residential
08.2022 - 06.2023
Floor Associate
Kohls Department Store
11.2021 - 08.2022
Cashier
Kohls Department Store
11.2021 - 08.2022
High School Diploma -
Spring Valley High school