Haileigh Brown
Birdi
Louisville,OH
1
Certification
9
years of professional experience
Results-driven Certified Pharmacy Technician with a proven track record at Elixir/Birdi, enhancing workflow efficiency and reducing medication errors through meticulous attention to detail and effective team collaboration. Skilled in data entry, insurance billing and patient confidentiality, I consistently optimize processes to ensure compliance and elevate patient care standards.
Work History
Certified Pharmacy Technician
1 Year 8 Months- Accurately dispensed medications, ensuring compliance with pharmacy regulations and safety protocols.
- Processed prescription orders efficiently using automated pharmacy systems to
- Collaborated with pharmacists to ensure accurate medication therapy management for patients.
- Implemented process improvements that reduced medication dispensing errors and increased efficiency.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Entered and processed patients' prescriptions into internal system.
Pharmacy Technician
5 Years 2 Months- Managed medication inventory, ensuring compliance with safety standards and regulations.
- Assisted pharmacists in preparing and dispensing medications accurately and efficiently.
- Maintained patient records, verifying prescription information for accuracy and completeness.
- Trained new pharmacy technicians on operational procedures and best practices.
- Implemented process improvements that reduced errors in medication dispensing by enhancing checks and balances.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Worked data entry and went above and beyond the quota that was expected
Certified Pharmacy Technician
3 Years- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels, ensuring timely restocking of pharmaceutical supplies.
- Processed prescription orders using pharmacy management software efficiently.
- Educated patients on medication usage, side effects, and storage requirements.
- Collaborated with healthcare team to ensure optimal patient care and safety.
- Conducted medication reconciliation to prevent errors and enhance accuracy.
- Trained new staff on pharmacy operations and customer service protocols.
- Implemented process improvements that enhanced workflow efficiency in the pharmacy.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
Education
High School Diploma
Skills
Data entry
Attention to detail
Problem-solving skills
Insurance billing
HIPAA regulations
Team collaboration
Manual and automated medication dispensing
Workflow optimization
Certification
PTCB
Timeline
Certified Pharmacy Technician
Birdi
02.2024 - 10.2025Read More
Pharmacy Technician
Elixir
08.2019 - 10.2024Read More
Certified Pharmacy Technician
Rite-Aid Pharmacy
08.2016 - 08.2019Read More
Green High School
High School Diploma
Read More