HAILEIGH KALENCHICK
East Lansing,MI
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
SERVER
The Morning Post
12.2024 - Current
- Delivers exceptional customer service by promptly addressing guest inquiries and requests.
- Manages multiple tables efficiently during peak hours, maintaining composure and focus.
- Trains new servers on menu knowledge and service protocols, fostering teamwork.
SERVER & HOSTESS
Bob Evans Restaurant
05.2023 - 06.2025
- Enhanced customer satisfaction by promptly attending to their needs, and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
HOSTESS
Bob Evans Restaurant
07.2021 - 05.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Answered phone calls to take orders, give information and document reservations.
SALES ASSOCIATE
Kohls Department Store
03.2021 - 07.2021
- Increased sales revenue by building strong rapport with customers, and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Science - Psychology
Michigan State University
East Lansing, MI12.2025
High School Diploma - undefined
Western High School
Parma, MI05.2022
Skills
- Multitasking and Prioritization
- Verbal and Written Communication
- Customer-Oriented
- Creative Problem Solving
Timeline
SERVER
The Morning Post
12.2024 - Current
SERVER & HOSTESS
Bob Evans Restaurant
05.2023 - 06.2025
HOSTESS
Bob Evans Restaurant
07.2021 - 05.2022
SALES ASSOCIATE
Kohls Department Store
03.2021 - 07.2021
High School Diploma - undefined
Western High School
Bachelor of Science - Psychology
Michigan State University