Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Interests
Timeline
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Haileigh Lupo

Haileigh Lupo

Covington,Louisiana

Summary

Dynamic hospitality professional with a proven track record at Stone Creek Club and Spa, excelling in customer service and team collaboration. Recognized for enhancing guest experiences through strong multitasking and responsible alcohol service. Successfully managed financial operations and contributed to revenue growth, showcasing expertise in both sales and staff development.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Bartender and Barista

Stone Creek Club and Spa
05.2025 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Business Owner

Amway
10.2024 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened personal reputation by consistently meeting or exceeding customer expectations in terms of quality products or services offered.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Conducted market research to inform product development decisions and identify potential growth areas.
  • Developed strategic business plan, guiding company towards sustainable growth and profitability.

Server

Zea Rotisserie & Bar
04.2023 - 04.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to guest needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular guest.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Education

High School Diploma -

Covington High School
Covington, LA
05-2022

Skills

  • Strong multitasking

  • Customer service

  • Highly reliable

  • Team player attitude

  • Patience and tolerance

  • Outgoing personality

  • Engaging personality

  • Cleanliness and hygiene

  • Customer service expertise

  • Responsible alcohol service

  • Complex Problem-solving

  • Handling difficult customers

  • Hospitality service expertise

  • Professional appearance

  • Service-oriented mindset

  • Suggestive selling

  • Alcohol awareness

  • Food service

  • Team training and development

  • Beverage preparation

  • Inventory

  • Sales expertise

  • Performance improvement

  • Staff management

  • Basic accounting

Accomplishments

  • Promoted to shift lead after 8 months.
  • Promoted to private banquet server after 4 months.
  • Two Time World Champion Powerlifter

Affiliations

  • Powerlifting America

Certification

  • Certified in Mixology, [Crescent School of Gaming and Bartending]
  • Licensed in LA Life, Health, Accident or Sickness Insurance

Languages

English
Full Professional

Interests

  • I enjoy helping others and giving back to the community
  • Cooking
  • DIY and Home Improvement
  • Music
  • Reading
  • Gardening
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Mindfulness Practices
  • Gym Workouts
  • I participate in various sports activities for physical activity, camaraderie, and personal growth

Timeline

Bartender and Barista

Stone Creek Club and Spa
05.2025 - Current

Business Owner

Amway
10.2024 - Current

Server

Zea Rotisserie & Bar
04.2023 - 04.2025

High School Diploma -

Covington High School

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