Hailey Alferez
Laguna Hills,CA
Summary
Seasoned professional with a background in various roles, from handling customer orders at a fast-paced pizza establishment to navigating the dynamic retail landscape of a home improvement giant, a wholesale retail experience at Costco, and contributing to the efficient operations of a dental office. Proven ability to adapt quickly, communicate effectively, and collaborate seamlessly across various industries, demonstrating a commitment to excellence and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Dental Receptionist
Ladera Smile Dentistry
07.2023 - Current
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Provided excellent customer service to create positive experiences and build patient trust.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Cashier Assistant
Costco
01.2022 - 07.2023
- Met customer needs through polite, friendly and attentive service.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items, and join reward programs.
Plumbing Sales Associate
Home Depot
01.2021 - 01.2022
- Recommended plumbing products that would fulfill customer requirements.
- Answered questions from customers regarding plumbing materials and products.
- Engaged directly with contractors, plumbers, builders and other key individuals in effort to promote business opportunities.
- Built lasting client relationships through effective communication and prompt issue resolution talents.
Cashier Assistant (seasonal)
Costco
08.2020 - 01.2021
- Met customer needs through polite, friendly and attentive service.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained new cashier team members in customer service and money handling processes.
Cashier/Driver
Pizza Hut
08.2017 - 09.2020
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Provided excellent customer service to create positive experiences and build patient trust.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Education
Laguna Hills High School
Laguna Hills, CA2020
Skills
- Interpersonal Communication Skills
- Maintaining Clean Work Areas
- Customer Engagement Strategies
- Project Planning
- Self-Motivated
- Active Listening
- Dental Staff Support
- Appointment Scheduling
- Telephone Skills
Timeline
Dental Receptionist
Ladera Smile Dentistry
07.2023 - Current
Cashier Assistant
Costco
01.2022 - 07.2023
Plumbing Sales Associate
Home Depot
01.2021 - 01.2022
Cashier Assistant (seasonal)
Costco
08.2020 - 01.2021
Cashier/Driver
Pizza Hut
08.2017 - 09.2020
Laguna Hills High School