Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hailey Alferez

Laguna Hills,CA

Summary

Seasoned professional with a background in various roles, from handling customer orders at a fast-paced pizza establishment to navigating the dynamic retail landscape of a home improvement giant, a wholesale retail experience at Costco, and contributing to the efficient operations of a dental office. Proven ability to adapt quickly, communicate effectively, and collaborate seamlessly across various industries, demonstrating a commitment to excellence and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Dental Receptionist

Ladera Smile Dentistry
07.2023 - Current
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.

Cashier Assistant

Costco
01.2022 - 07.2023
  • Met customer needs through polite, friendly and attentive service.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Helped customers complete purchases, locate items, and join reward programs.

Plumbing Sales Associate

Home Depot
01.2021 - 01.2022
  • Recommended plumbing products that would fulfill customer requirements.
  • Answered questions from customers regarding plumbing materials and products.
  • Engaged directly with contractors, plumbers, builders and other key individuals in effort to promote business opportunities.
  • Built lasting client relationships through effective communication and prompt issue resolution talents.

Cashier Assistant (seasonal)

Costco
08.2020 - 01.2021
  • Met customer needs through polite, friendly and attentive service.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained new cashier team members in customer service and money handling processes.

Cashier/Driver

Pizza Hut
08.2017 - 09.2020
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.

Education

Laguna Hills High School
Laguna Hills, CA
2020

Skills

  • Interpersonal Communication Skills
  • Maintaining Clean Work Areas
  • Customer Engagement Strategies
  • Project Planning
  • Self-Motivated
  • Active Listening
  • Dental Staff Support
  • Appointment Scheduling
  • Telephone Skills

Timeline

Dental Receptionist

Ladera Smile Dentistry
07.2023 - Current

Cashier Assistant

Costco
01.2022 - 07.2023

Plumbing Sales Associate

Home Depot
01.2021 - 01.2022

Cashier Assistant (seasonal)

Costco
08.2020 - 01.2021

Cashier/Driver

Pizza Hut
08.2017 - 09.2020

Laguna Hills High School
Hailey Alferez