Hailey Alvarez
Orlando,FL
Summary
Dependable Assistant Manger successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Server/Bartender/Assistant Manager
Outback Steakhouse
04.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Outback Steakhouse
09.2021 - 11.2022
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
Associate of Arts - Criminal Law
Valencia College
Orlando, FL08.2025
High School Diploma -
Barbara Goleman Senior High School
Miami Lakes, FL06.2021
Skills
- Order Management
- Beverage Preparation
- Guest Engagement
- Sales expertise
- Professional Appearance
- Hospitality service expertise
- High-volume dining
- Exceptional customer service
- Performance Improvement
- Strong Work Ethic
- Foreign language proficiency
- Team Collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server/Bartender/Assistant Manager
Outback Steakhouse
04.2023 - Current
Server
Outback Steakhouse
09.2021 - 11.2022
Associate of Arts - Criminal Law
Valencia College
High School Diploma -
Barbara Goleman Senior High School
Similar Profiles
Madelyn HaskettMadelyn Haskett
Host Trainer at Outback SteakhouseHost Trainer at Outback Steakhouse
Addyson MillerAddyson Miller
Host at Outback SteakhouseHost at Outback Steakhouse
Kelly FacklerKelly Fackler
Server Assistant at Outback SteakhouseServer Assistant at Outback Steakhouse
Alyssa ReinbergAlyssa Reinberg
Waitress at Outback SteakhouseWaitress at Outback Steakhouse
ANDREW ST. C. BROWNANDREW ST. C. BROWN
Teachers Assistant at Hillcrest Educational CenterTeachers Assistant at Hillcrest Educational Center