Hailey Anderson
Bowling Green,OH
Summary
Proven leader with a track record of streamlining operations at Hobby Lobby, enhancing workflow efficiency, and boosting team performance. Skilled in training and mentoring, with a knack for complaint resolution. Demonstrates exceptional information security practices and interpersonal skills, driving significant improvements in customer satisfaction and operational compliance.
Overview
7
7
years of professional experience
Work History
CSM Manager
Hobby Lobby
Perrysburg, OH
02.2020 - Current
- Established processes to ensure efficient workflow throughout the organization.
- Directed recruitment, hiring, and training of new staff members.
- Streamlined communication channels, improving information flow and decision-making speed.
- Ensured compliance with industry regulations and company policies.
- Handled filling out all tax-exempt forms.
- Handled Rainchecks for customers
Head Of Crafts Department
Hobby Lobby
Perrysburg, OH
02.2020 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Operated a variety of machinery and tools safely and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Busser And Server
Zingo's mediterranean
Perrysburg, OH
03.2019 - 01.2020
- Communicated with kitchen staff regarding any special requests from customers.
- Stocked service stations with ice, napkins and straws.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Delivered food orders promptly and courteously.
- Greeted customers, answered questions and recommended specials to increase profits.
- Explained menu items, describing ingredients and cooking methods upon request.
Line Worker
Subway
Maumee, OH
01.2018 - 12.2019
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Scrubbed and polished counters to remove debris and food.
- Informed customers of regular deals or monthly specials to upsell orders.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Followed established procedures for handling money transactions accurately.
Cashier
Family Video
Maumee, OH
09.2017 - 12.2018
- Counted and balanced cashier drawers.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Education
High School Diploma -
Maumee High School
Perrysburg, OHSkills
- Complaint resolution
- Training and mentoring
- Staffing coordination
- Schedule coordination
- Performance evaluations
- New hire training
- Information security
Timeline
CSM Manager
Hobby Lobby
02.2020 - Current
Head Of Crafts Department
Hobby Lobby
02.2020 - Current
Busser And Server
Zingo's mediterranean
03.2019 - 01.2020
Line Worker
Subway
01.2018 - 12.2019
Cashier
Family Video
09.2017 - 12.2018
High School Diploma -
Maumee High School
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