Cathy Williams
Henderson
Summary
Dynamic Customer Service Manager with a proven track record at Albertsons, excelling in team leadership and conflict resolution. Adept at enhancing customer satisfaction through effective communication and performance coaching. Skilled in cash handling and staff scheduling, consistently driving operational efficiency and fostering a positive team environment.
Overview
24
24
years of professional experience
Work History
CSM
Albertsons
06.2022 - Current
- Hired 6/6/22 Cashier, 8/21/22 Service Supervisor and backup bookkeeper as needed, currently CSM 4006
Team Leader
ResCon
11.2021 - 08.2022
- Assisting with answering phones, help multiple brands with assistance as need via phone, email and text.
- Plan and deliver team education days and aid team as needed to help solve problems.
- Write team schedule, handle absences, and ensure appropriate coverage was always available.
- Coaching of team members to help improve proficiency.
Site Manager
GEM Properties
07.2021 - 10.2021
- Manage office, turn apartment, renew leases, process payments, notify of past due amounts, assist with all property duties as needed and help tenants daily, manage staff.
Assistant Deli/Bakery Manager
Harris Teeter
10.2020 - 07.2021
- Providing excellent customer service, assisting with inventory, ordering, and managing the department as needed in a fast-paced environment that is customer driven.
Deli Staff
Food Lion
04.2020 - 10.2020
- Deli duties: food prep, stock, assist customers, inventory, cleaning and assisting customers in a rapid paced environment.
Teacher
North Carolina Deptartment of Education
Kannapolis
08.2005 - 07.2020
- Facilitated small and whole group learning for grades K-6 through effective lesson planning.
- Assessed student data to create modified lessons tailored to diverse learning needs.
- Provided small group instruction to reinforce key concepts and promote skill mastery.
Phone Representative
Allstate Customer Information Call Center
Charlotte
08.2001 - 08.2005
- Licensed for insurance across 13 states.
- Provided phone assistance to agents and clients regarding policy inquiries.
- Facilitated policy changes and processed payments efficiently.
Education
BA - Elementary Education, English
UNC-C
Charlotte, NC01.2005
Skills
- Customer service and support
- Team leadership
- Conflict resolution
- Performance coaching
- Complaint resolution
- Relationship management
- Staff scheduling
- Effective communication
- Time management
- Problem solving
- Adaptability
- Policy compliance
- Customer focus
- Continuous improvement
- Feedback delivery
- Employee training
- Cash handling
References
Available upon request
Timeline
CSM
Albertsons
06.2022 - Current
Team Leader
ResCon
11.2021 - 08.2022
Site Manager
GEM Properties
07.2021 - 10.2021
Assistant Deli/Bakery Manager
Harris Teeter
10.2020 - 07.2021
Deli Staff
Food Lion
04.2020 - 10.2020
Teacher
North Carolina Deptartment of Education
08.2005 - 07.2020
Phone Representative
Allstate Customer Information Call Center
08.2001 - 08.2005
BA - Elementary Education, English
UNC-C