Hailey Apodaca
Rio Rancho
Summary
Dedicated and reliable with experience in customer service, scheduling, and property care. Strong organizational skills with the ability to manage responsibilities efficiently while maintaining a positive client experience. Known for being dependable, detail-oriented, and committed to providing high-quality service.
Overview
3
3
years of professional experience
Work History
Food and Beverage Service Assistant
Mas TeaHouse
Albuquerque, NM
01.2024 - Current
- Delivered exceptional customer service in fast-paced environment.
- Assisted in menu planning and daily specials to enhance guest experience.
- Managed inventory levels, ensuring stock availability and minimizing waste.
- Trained new team members on service standards and operational procedures.
- Maintained cleanliness and organization of dining areas, adhering to health regulations.
- Managed cash transactions accurately, ensuring proper handling of payment processing at the end of each shift.
- Demonstrated thorough knowledge of menu items, confidently answering questions about ingredients, preparation methods, and dietary restrictions.
Independent Property Care Provider
Self-employed
Rio Rancho, NM
06.2023 - Current
- Maintained clean and organized living spaces, adhering to specific homeowner requests and pet needs.
- Developed strong relationships with clients through consistent communication and personalized service.
- Managed a variety of household tasks, including mail collection, plant care, trash removal, and light cleaning to maintain a clean living environment for clients'' return.
- Built strong relationships with repeat customers based on trustworthiness professionalism exceptional attention detail.
- Improved client satisfaction by providing attentive and personalized house and pet sitting services.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
Scheduling & Customer Service Coordinator
Firme Cutz Barber Shop
Albuquerque, NM
04.2024 - 10.2024
- Coordinated customer service operations to enhance client satisfaction and loyalty.
- Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
- Streamlined appointment scheduling process, reducing wait times and optimizing resource allocation.
- Managed client inquiries through various channels, ensuring timely and accurate responses.
- Collaborated with barbers to maintain service standards and address client concerns proactively.
Education
High School Diploma -
Rio Rancho Cyber Academy
Rio Rancho, NM05-2026
Skills
- Clear communication
- Cash handling proficiency
- Complaint handling
- Strong work ethic
- Multitasking and organization
- Exceptional customer service
- Team collaboration
- Guest engagement
- Hospitality service expertise
- Sales techniques
Timeline
Scheduling & Customer Service Coordinator
Firme Cutz Barber Shop
04.2024 - 10.2024
Food and Beverage Service Assistant
Mas TeaHouse
01.2024 - Current
Independent Property Care Provider
Self-employed
06.2023 - Current
High School Diploma -
Rio Rancho Cyber Academy