Hailey Augello
Coram,NY
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
Popei's Clam Bar
Coram, NY
03.2020 - Current
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Wait Staff Member
Professional Waitstaff
Farmingdale, NY
05.2022 - 12.2023
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Implemented feedback from customers to improve service quality and menu offerings.
Education
High School Diploma -
Longwood High School
Middle Island, NY06-2022
Bachelor of Science - Business Administration
St. Joseph's University
Patchogue, NYSkills
- Team collaboration
- Effective communication
- Time management
- Positive and professional
Certification
- CPR/ AED/ First-aid Certified
Accomplishments
- Dean's list
- National Honor Society
Timeline
Wait Staff Member
Professional Waitstaff
05.2022 - 12.2023
Waitress
Popei's Clam Bar
03.2020 - Current
High School Diploma -
Longwood High School
Bachelor of Science - Business Administration
St. Joseph's University
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