Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Hailey Balen

Show Low,AZ

Summary

Proven multitasker and relationship builder, I excelled at Cattlemen's by enhancing team collaboration and customer satisfaction. Leveraging strong POS system operations and exceptional problem-solving skills, I significantly contributed to operational efficiency and positive dining experiences, achieving commendable feedback for quality service and food presentation.

Friendly and welcoming, with keen ability to create positive and inviting atmosphere. Possesses strong communication skills and knack for efficiently managing reservations and seating arrangements. Dedicated to enhancing guest experiences and ensuring smooth operations.

Overview

1
1
year of professional experience

Work History

Restaurant Hostess

Chad and Lane Meier
02.2024 - 10.2024
  • Provided attentive service and proactively assessed guest needs.
  • Greeted customers and provided menus upon arrival to dining room.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Busser

Chad and Lane Meier
02.2024 - 10.2024
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Provided attentive service and proactively assessed guest needs.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Contributed to increased customer satisfaction by promptly addressing any concerns or requests.

Salad Maker

Chad and Lane Meier
02.2024 - 10.2024
  • Achieved higher levels of teamwork among kitchen staff through effective communication and collaboration during busy shifts.
  • Demonstrated excellent multitasking abilities by preparing multiple orders simultaneously without sacrificing quality or accuracy.
  • Adapted quickly to changing menu items or customer preferences, adjusting recipes as needed for maximum satisfaction.
  • Received positive feedback from customers regarding taste and presentation of salads, contributing to repeat business.
  • Promoted a positive work atmosphere by setting high standards for self-performance and encouraging others to do the same.
  • Maintained a clean and sanitary work environment, adhering to all health department regulations and guidelines.
  • Improved customer satisfaction by consistently providing fresh and high-quality salads.

Education

High School Diploma -

Acellus
Homeschool
02-2024

Skills

  • Strong multitasking
  • Active Learning
  • Complex Problem-Solving
  • Scheduling
  • Handling Complaints
  • Relationship Building
  • POS system operations
  • Memory retention

Accomplishments

  • Achieved ''Employee of the Quarter'' by being reliable and completing work in a timely and extensive manner.

Timeline

Restaurant Hostess

Chad and Lane Meier
02.2024 - 10.2024

Busser

Chad and Lane Meier
02.2024 - 10.2024

Salad Maker

Chad and Lane Meier
02.2024 - 10.2024

High School Diploma -

Acellus

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Hailey Balen